Concierge Associate

SPS-North America•Phoenix, AZ

1d•Onsite

About The Position

Concierge Associate is the face of the workplace, delivering a warm, polished, and personalized experience for every guest, client, and colleague. This role defines the workplace experience by creating a welcoming atmosphere, anticipating needs, and delivering exceptional service, shaping how guests and employees perceive the organization.

Requirements

Strong communication and interpersonal skills
A genuine passion for hospitality and customer service
Ability to multitask and stay organized in a fast-paced environment
Confidence working independently and as part of a team
Proficiency with Microsoft Office and workplace technology
High school diploma or equivalent required
1–2+ years of experience in hospitality, concierge, or client-facing roles preferred
Strong organizational, time management, and problem-solving skills
Professional presence with a service-driven mindset
Ability to lift or move items up to 40–60 lbs. (with assistance)
Ability to stand, walk, bend, and remain active throughout the day
Manual dexterity to operate office and reception equipment

Responsibilities

Welcome guests and employees with a professional, friendly, and engaging approach
Manage visitor registration, check-ins, and meeting coordination
Serve as the primary point of contact for front-of-office needs
Deliver personalized service by anticipating needs and accommodating special requests
Maintain a clean, organized, and welcoming reception and common areas
Conduct regular floor walks to ensure spaces are fully stocked and presentable
Collaborate with internal teams to ensure seamless service delivery
Support meeting room bookings, workplace requests, and guest services
Utilize workplace technology to manage requests efficiently
Track guest preferences and create thoughtful, memorable interactions
Continuously look for ways to elevate the overall workplace experience