Concierge Assistant

Boston Consulting Group•Los Angeles, CA

14h•$55,000 - $68,000•Onsite

About The Position

The Concierge Assistant role is an exciting opportunity for a hospitality-minded professional to serve as the face of BCG’s LOS office. As the first point of contact for clients, visitors, and staff, this highly visible position sets the tone for the overall office experience. Under the supervision of the Office Experience & Events Senior Manager, you’ll play a key role in creating a warm, professional, and seamless environment by supporting day-to-day operations and delivering thoughtful, high-touch service that reflects BCG’s culture and values.

Requirements

Bachelor’s degree strongly preferred
0–2 years of experience in administrative support or customer service, ideally in a fast-paced or professional services environment
Strong service orientation and hospitality mindset
Excellent communication and organizational skills
Attention to detail and ability to multitask
Proficiency in Microsoft Office Suite and willingness to learn new systems
Ability to work periodic overtime as needed and be in office 5 days a week

Nice To Haves

Creating a welcoming, professional environment and delivering exceptional service with a hospitality mindset
Exercising sound judgment and professionalism, especially when navigating unexpected requests or last-minute changes
Communicating effectively - both written and verbal - with warmth, clarity, and confidence
Managing multiple priorities with strong organizational and time management skills
Maintaining meticulous attention to detail and accuracy in a fast-paced setting
Collaborating seamlessly with team members and building strong relationships across all levels
Taking initiative, anticipating needs, and proactively identifying opportunities to enhance the office experience
Handling sensitive information with a high degree of integrity, discretion, and confidentiality
Adapting easily to changing priorities and demonstrating flexibility and composure under pressure
Representing BCG’s values through a positive, professional demeanor and a client-first approach

Responsibilities

Greeting and directing visitors to their destination in a professional and courteous manner, offering amenities (e.g., water, restroom)
Assisting employees and visitors in navigating the space and using the desk reservation system; escorting visitors as needed
Handling guests’ individual needs during their visit, including office assignments and other administrative requests
Monitoring the concierge inbox regularly and processing requests for guest space, conference room reservations, and visitor access.
Triaging meeting support requests (e.g., catering, IT) and ensuring details are communicated and executed accurately
Assisting with basic IT requests (e.g., guest Wi-Fi login details)
Communicating regularly with team members to support projects, manage office space, and assist with internal events; providing backup coverage as necessary
Printing employee access badges and liaising with building security to ensure seamless entry and audit compliance with BCG security protocols
Maintaining the visitor guide and providing information to visitors upon arrival
Arranging car services and validating parking upon request
Helping maintain the office meeting and events calendar
Supporting functional teams with large-scale meetings or events, including room management
Maintaining general cleanliness of the Reception areas
Assisting with general office projects (e.g., printing and binding) as needed

Benefits

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested retirement contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis