Concierge Assistant

Boston Consulting Group•Chicago, IL

10d•$51,000 - $57,000•Onsite

About The Position

The Concierge Assistant role is an exciting opportunity for a hospitality-minded professional to serve as one of the faces of BCG’s Chicago office. As Concierge is the first point of contact for clients, visitors, and staff, this highly visible position sets the tone for the overall office experience. Under the supervision of the Office Experience Senior Manager, and alongside the broader Chicago Concierge team, you’ll play a key role in creating a warm, professional, and seamless environment by supporting day-to-day operations and delivering thoughtful, high-touch service that reflects BCG’s culture and values.

Requirements

Bachelor’s degree strongly preferred
0–2 years of experience in administrative support or customer service, ideally in a fast-paced or professional services environment
Strong service orientation and hospitality mindset
Excellent communication and organizational skills
Attention to detail and ability to multitask
Proficiency in Microsoft Office Suite and willingness to learn new systems
Ability to work periodic overtime as needed and be in office 5 days a week

Responsibilities

Clearing, greeting, and directing visitors to their destination in a professional and courteous manner, offering amenities (e.g., water, restroom)
Assisting employees and visitors in navigating the space and using the desk reservation system; escorting visitors as needed
Handling guests’ individual needs during their visit, including office assignments and other administrative requests
Monitoring the concierge inbox regularly and processing requests for guest space, conference room reservations, and visitor access.
Managing building amenity requests (bike room, gym, etc.) by coordinating with building management to process forms and grant access
Submitting and managing work orders in response to email and slack requests (temperature adjustments, spills, etc.)
Triaging meeting support requests (e.g., catering, printing, supplies, IT) and ensuring details are communicated and executed accurately
Assisting with basic IT requests (e.g., guest Wi-Fi login details)
Communicating regularly with team members to support projects, manage office space, and assist with internal events; providing backup coverage as necessary
Executing employee access badges and liaising with building security to ensure seamless entry and audit compliance with BCG security protocols
Maintaining the visitor guide and providing information to visitors upon arrival
Supporting functional teams with large-scale meetings, including room management
Maintaining general cleanliness of the Concierge areas
Assisting with general office projects (e.g., printing and binding, shipping) as needed

Benefits

Base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF)
Medical, dental, and vision coverage for employees and their eligible family members at no cost
Low $10 (USD) copays for doctor visits, urgent care, and generic prescriptions
Dental coverage including up to $5,000 in orthodontia benefits
Vision insurance with coverage for glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions
Option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave
Family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
12 paid holidays per year
Annual office closure between Christmas and New Years
15 vacation days per year
Paid sick time on an as needed basis