Concierge and Events Assistant
About The Position
We are looking for a reliable and welcoming face to work at the main entrance of our community. You will be the first to greet our guests and set the first impression. The Concierge & Events Assistant serves as the cornerstone of the resident experience, embodying hospitality, sophistication, and service excellence. This position curates meaningful resident experiences through personalized concierge services, thoughtfully designed community events, and a refined social media presence that reflects the lifestyle and brand of the property. With an eye for detail and a passion for creating memorable moments, the Concierge & Events Assistant ensures that every resident interaction and engagement upholds the elevated standards of a luxury living environment.
Requirements
- Bachelor’s degree preferred in Hospitality, Marketing, Communications, or a related field.
- Minimum of 2 years in hospitality, luxury property management, or event planning; social media and brand management experience highly valued.
Responsibilities
- Serve as the primary point of contact for residents and guests, delivering warm, professional, and anticipatory service.
- Coordinate front desk operations, including correspondence, package management, vendor access, and amenity reservations.
- Provide personalized assistance and local recommendations.
- Maintain an elegant, organized, and inviting lobby and amenity environment.
- Build relationships with residents to anticipate needs and enhance satisfaction.
- Assist the Concierge & Events Coordinator with designing and executing elevated resident events that foster community connection and reflect the property’s brand.
- Assist the Concierge & Events Coordinator with developing and managing an annual event calendar aligned with resident demographics, community culture, and budget.
- Cultivate partnerships with premium local businesses, artisans, and vendors to deliver distinctive experiences.
- Assist the Concierge & Events Coordinator with managing event logistics including budgeting, vendor coordination, setup, execution, and post-event evaluation.
- Gather and analyze resident feedback to continually refine programming.
- Curate and manage the property’s social media presence to authentically showcase community lifestyle and events.
- Develop cohesive content strategies aligned with brand tone and visual identity.
- Capture and produce visually engaging photography and short-form videos highlighting resident experiences.
- Track analytics to optimize engagement and brand awareness.
- Collaborate with marketing and leasing teams to ensure consistent messaging and brand alignment.
- Maintain communication channels through resident portals.
- Support management with resident relations initiatives and retention programs.
- Manage budgets, invoices, and expense reports accurately and confidentially.
- Uphold brand standards and operational excellence across all resident-facing initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
