Concierge and Barista

PCPPC INC.•Cleveland, OH

10d•$19 - $22•Onsite

About The Position

PCP is a multifamily development company focused on land acquisition, development, and long-term holdings in high-growth lifestyle markets. As we continue to grow, we are seeking a skilled and experienced Concierge to join our team. The ideal candidate will be responsible for providing a wide range of guest services for our tenants.

Requirements

High school diploma or equivalent required
Proficiency in Microsoft Word, Excel, and internet-based applications
Strong organizational skills with attention to detail and follow through
Excellent interpersonal, leadership, and customer service skills
Professional, approachable, and service oriented demeanor
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Self-motivated and capable of working independently

Nice To Haves

college degree or equivalent experience preferred
Marketing, event coordination, or budgeting experience preferred
Hospitality, hotel, or luxury service experience a plus

Responsibilities

Manage daily front desk operations, including opening and closing procedures for the lobby, common areas, and tour route
Maintain cleanliness and presentation of the lobby and resident facing spaces to ensure a consistently elevated appearance
Curate seasonal lobby décor to create a warm and welcoming environment
Greet residents, prospects, vendors, contractors, and guests, providing exceptional customer service and assistance as needed
Monitor security cameras, conduct property walks, and follow all established security protocols
Maintain situational awareness to identify safety hazards, security concerns, or suspicious activity
Enforce access control and visitor management procedures
Receive, log, organize, and distribute resident packages, including delivery when needed
Respond to resident inquiries, service concerns, and follow up on work orders to ensure timely resolution
Ensure adequate inventory and timely ordering of supplies for concierge services, espresso bar, and common areas
Ensure front desk coverage at all times during office hours and coordinate scheduling to maintain consistent coverage
Perform barista services and maintain espresso bar equipment
Organize and maintain storage areas for safety and operational efficiency
Support the Property Manager and Elevation Club Director in planning, coordinating, and executing Resident and Elevation Club events
Oversee onsite and off-site Elevation Club events
Participate in resident events as part of Elevation Club programming
Promote resident engagement initiatives, including events, guest suite exchanges, and resident perks programs
Create and distribute marketing materials to promote resident programming and events
Proactively create meaningful moments and elevated experiences for residents and guests
Collaborate with the management team to develop local recommendations for residents, including dining, transportation, recreation, and lifestyle resources
Assist with resident communications such as newsletters to enhance engagement at the community and within the surrounding area
Conduct routine site walks to identify service needs and maintain a polished environment
Complete administrative tasks and reporting as assigned by the Property Manager
Maintain professional relationships with residents, team members, vendors, and partners
Assist with leasing tours and clearly communicate Elevation Club benefits to prospects
Serve as a backup Leasing Specialist and conduct leasing tours as needed
Model professionalism, strong communication, and service excellence
Maintain accurate records, reports, and documentation in accordance with company standards
Handle resident and guest information with discretion and confidentiality