Concierge Agent (Part Time)

AccorHotel • Sonoma, CA

1d • Onsite

About The Position

The Concierge Agent will provide engaging service and personalized recommendations based on each guest’s individual needs. This role requires extensive knowledge of the local area, including attractions, activities, dining, nightlife, and local businesses. The agent will handle guest requests, coordinate special arrangements, and maintain accurate records of bookings and local information. Additionally, the role involves informing guests about hotel services and amenities, maintaining the cleanliness and order of the concierge area and lobby, and professionally managing guest complaints. The Concierge Agent will work with iConcierge software and a written log to manage activity bookings.

Requirements

• Detailed and intimate knowledge of Sonoma/Napa and surrounding areas a must.
• Ability to communicate clearly and directly with guests using a positive, clear speaking voice.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy.
• Ability to multi-task in a high-profile, high-traffic environment.
• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.
• Ability to read, comprehend and write simple instructions and/or short correspondences, emails and memos.
• An operational knowledge of Microsoft Office, Outlook, Property Manager and iConcierge.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends.
• Possess strong computer skills and experience with Microsoft Office programs, particularly Word and Excel.
• Organized and extremely detail oriented.
• Team player, able to work independently and have great communication skills.
• Minimum High School Diploma or equivalent.
• Applicants must be able to provide proof that they are legally able to work in the United States.

Nice To Haves

• Wine knowledge highly preferred.

Responsibilities

• Provide engaging service and personalized recommendations based on each guest’s individual needs.
• Be knowledgeable about all aspects of the local area and accurately answer questions about attractions and things to do.
• Answer the telephone in a professional manner and assist guests with any questions, directions, requests and needs.
• Coordinate all guest requests for special arrangements and/or services in a courteous and efficient manner.
• Maintain a collection of information on area activities, events, and recommended vendors and businesses.
• Inform guests of hotel services, hours of operation for different outlets, room features and amenities.
• Maintain the Concierge area and Lobby cleanliness and order throughout shift.
• Manage and resolve any guest complaints in a professional, empathetic and courteous manner.
• Clearly log all activity bookings in a written log and digital iConcierge software.

Benefits

• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities and our Diversity & Inclusion initiatives
• Learning programs through our Academies

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED