the D Casino & Hotel - Concierge - Agent

The D • Las Vegas, NV

2d • Onsite

About The Position

Concierge act as the first point of contact between guests and the organization. Answering guest’s inquiries, directing phone calls, coordinating travel plans etc.

Requirements

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form
• Excellent customer service and people skills
• Proficient in computer applications, such as Microsoft Word, Excel
• Must be detail oriented

Nice To Haves

• In depth knowledge of local businesses, entertainment venues and travel options

Responsibilities

• Practicing, supporting and promoting the Company Service Standards at all times
• Assisting guests as necessary, making suggestions for entertainment, dining and other engagements as appropriate
• Managing the first and continuing impressions of our guests
• Establishing a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests
• Answering phone calls and emails from guests in a timely and respectful manner
• Receiving and redirecting mail, phone calls, packages etc.
• Ensuring the area is clean and tidy at all times
• Acting as a liaison between guests and any department necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED