Concierge Activities

Hilton Grand Vacations•Gatlinburg, TN

7d•Onsite

About The Position

A Concierge Activities Agent is responsible for checking in guests while on vacation. This role utilizes outstanding customer service skills to welcome guests for check-in and sell tickets to enhance the guest experience during their vacation. The schedule is from 8 AM to 9 PM, with times that may vary, and includes working weekends and holidays. The company is growing, loves its customers, understands luxury travel and discerning clients, and has room for passionate, customer-obsessed team members. The company invests in its employees through comprehensive training, supports work-life balance with administrative assistants typically working no more than 40 hours weekly, and promotes professional growth and career advancement through development programs and new location openings. Customizable benefits include a 401k match, a variety of medical plans, dental, vision, and tuition reimbursement.

Requirements

Thrive on providing an incredible customer experience.
Enjoy face to face interactions with customers and associates.
Learn computer systems quickly.

Responsibilities

Welcome guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled.
Assist customers with making reservations to local area shows & attractions & general area information.
Provide complete and accurate information to guests on every telephone call, especially information about tour presentation, accommodations, premiums and promotions.
Handle situations with dissatisfied guests and create resolutions.
Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.
Assist management with special projects.
Ensure the privacy and security of confidential information about guests.