Concessions Worker | Part-Time | Marcus Performing Arts Center

Oak View Group•Milwaukee, WI

2d•Onsite

About The Position

The Concessions Worker provides excellent customer service by knowing and understanding the products being sold at all concession stands. The Concessions Worker is responsible for preparing and serving food and beverage to all Concessions guests while ensuring excellent quality and food presentation. The Concessions Worker processes transactions and accepts payment. The Concessions Worker must maintain excellent attendance and be available to work a variable schedule, which includes evenings and weekends. This role pays an hourly rate ranging from $14.00 - $16.00 and is tip eligible.

Requirements

Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Must possess an active State Food Handlers Certification or be willing to obtain one upon hire.
Excellent customer service and communication skills.
Ability to work efficiently in a fast-paced environment while maintaining accuracy.
Basic math and cash-handling skills.
Ability to follow food safety, sanitation, and alcohol service regulations.
Ability to stand for extended periods and lift heavy objects as required.
Flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Previous food service, concessions, retail, or hospitality experience preferred but not required.

Responsibilities

Greet guests in a friendly, professional, and welcoming manner.
Take customer orders accurately and efficiently while providing excellent customer service.
Process cash, credit card, and other payment transactions in accordance with company policies.
Assemble and prepare food and beverage orders according to established quality and presentation standards.
Deliver orders promptly and accurately to ensure guest satisfaction.
Listen and respond appropriately to guest requests, questions, concerns, and complaints, escalating issues to a supervisor when necessary.
Maintain a positive attitude and professional demeanor when interacting with guests, clients, co-workers, and management.
Prepare, package, and serve food and beverage items in accordance with food safety and sanitation guidelines.
Maintain working knowledge of all concession menu items, ingredients, preparation methods, and pricing.
Operate concession equipment safely and efficiently, including beverage dispensers, food warmers, popcorn machines, and point-of-sale systems.
Serve alcoholic beverages responsibly and in compliance with all state, local, and federal regulations.
Verify guest identification to confirm legal age requirements prior to the sale or service of alcoholic beverages.
Monitor inventory levels and ensure concession stands remain fully stocked throughout each shift.
Restock food products, beverages, condiments, utensils, and supplies as needed.
Communicate low inventory levels, product shortages, and supply needs to the Concessions Supervisor in a timely manner.
Assist with receiving, organizing, and storing inventory according to company procedures.
Maintain a clean, organized, and safe work environment at all times.
Clean and sanitize food preparation surfaces, equipment, utensils, counters, and serving areas throughout the shift.
Properly dispose of trash and recycling and assist with dishwashing duties as required.
Ensure food products are stored correctly and in compliance with food safety regulations.
Sweep, mop, and sanitize floors and work areas at the conclusion of each shift.
Restock and organize workstations and display areas to prepare for the next shift.
Complete assigned opening, operating, and closing duties according to established procedures.
Verify that all equipment is cleaned, sanitized, and properly secured at the end of the shift.
Conduct a final inspection of the concession area to ensure cleanliness and operational standards are met.
Check out with the direct supervisor and/or management before leaving to confirm all duties have been completed and concession areas meet company cleanliness and service standards.