Concessions Team Lead

City Park Conservancy•New Orleans, LA

2d•$0 - $16•Onsite

About The Position

The Concessions Team Lead provides support and supervises the service of concessions staff at their assigned location. Manages the concession in the absence of the Food & Beverage Supervisor.

Requirements

Must be 18 years of age, due to the state alcohol serving requirements.
Must obtain SERV Safe Food Handler certification in a reasonable period after start of employment and state ATC Responsible Vendors Server’s Permit.
Active driver’s license to drive within the park.
Food and Beverage experience required.
Must have excellent customer service skills
Display effective listening, verbal, and written communication skills.
Display problem solving, analytical abilities and sense of urgency.
Attention to detail and accuracy
Experience with computerized POS required.
Works well in a team setting.
Previous experience in restaurant and/or hospitality industries
Good communications and interpersonal skills.
Ability to follow instructions.

Responsibilities

Works closely with Food & Beverage Supervisor to ensure correct stock levels are accurate based on business demands.
Lead by example by modeling excellent customer service, cleanliness, and adherence to all operational protocols.
Handles and manages customer complaints and offers resolutions within concessions guidelines.
Maintains safe, secure, and healthy concession locations and proper sanitation standards as set forth by Louisiana health codes.
Accurately handle credit card transactions and operate POS systems while ensuring proper control and reconciliation procedures.
Provide exceptional customer service by greeting guests, taking orders efficiently, and resolving any concerns promptly and professionally.
Assist with food preparation, portioning, and presentation in accordance with quality and safety standards.
Maintain a clean and organized concession area, including sanitizing surfaces, disposing of waste, and following health code guidelines.
Monitor inventory and assist with restocking food, beverages, utensils, and supplies to ensure stand readiness during all operating hours.
Follow instructions from the Concessions Supervisor and adapt to changing priorities in a fast-paced environment.
Demonstrate strong communication and interpersonal skills with guests, coworkers, and leadership staff.
Ensure guest transactions are completed quickly and accurately at the register while maintaining a welcoming demeanor.
Contribute to a positive team atmosphere through cooperation, flexibility, and mutual respect.
Ensures compliance with federal, state, and local regulations.
Manage the assigned concession stand and staff.