Concessions Supervisor

Compass Group • Dallas, TX

5d • Onsite

About The Position

Levy at American Airlines Center is seeking an experienced, motivated, and customer-focused event-based part-time Concessions Supervisor to lead daily concession operations during sporting events, concerts, and other premier entertainment experiences. This role is responsible for supervising multiple concession stands, supporting team members, maintaining operational excellence, and delivering an exceptional guest experience while ensuring compliance with company policies, food safety standards, and cash handling procedures.

Requirements

• High school diploma or GED preferred.
• Minimum of three (3) years of supervisory or management experience.
• Minimum of one (1) year of food and beverage, hospitality, or concession experience.
• Previous stadium, arena, entertainment venue, or high-volume hospitality experience preferred.
• Valid ServSafe Food Handler Certification and TABC Certification (or the ability to obtain within the required timeframe).
• Strong leadership, customer service, communication, organization, and problem-solving skills.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Ability to read, write, and communicate effectively in English.
• Flexible availability to work evenings, weekends, holidays, and special events.

Nice To Haves

• Previous stadium, arena, entertainment venue, or high-volume hospitality experience preferred.

Responsibilities

• Supervise the daily operations of multiple concession stands, ensuring efficient, safe, and guest-focused service.
• Lead, coach, and support concession team members before, during, and after events.
• Provide exceptional guest service by greeting guests, resolving concerns, and responding to questions in a professional manner.
• Ensure team members understand menu offerings, pricing, promotions, and presentation standards.
• Monitor product quality, inventory levels, and equipment to support efficient operations.
• Enforce company policies related to cash handling, food safety, sanitation, alcohol service, and workplace safety.
• Assist with opening and closing procedures, inventory reconciliation, and operational readiness.
• Monitor staffing levels and workflow to maximize productivity during peak service periods.
• Maintain a clean, organized, and safe work environment while ensuring compliance with all health and safety regulations.
• Communicate effectively with managers and other departments to ensure seamless event execution.
• Perform additional duties as assigned.

Benefits

• Competitive pay
• Instapay and high-interest savings through the One@Work app (early access to earned wages)
• Career growth and professional development opportunities
• A collaborative, inclusive, and team-oriented culture
• Parking, meals, and merch perks
• The opportunity to be part of some of Dallas' most exciting sporting events, concerts, and special events
• Instapay (early access to your wages) and high interest savings both through the One@Work app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program
• Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED