Concessions Supervisor

Ruth Eckerd Hall • Clearwater, FL

7d • Onsite

About The Position

To serve the Mission, Vision and Values of REH, Inc. by supporting the concessions manager in supervising the concession area of operations including lobby bars and food service to maintain high customer service standards and meet budget goals.

Requirements

• Two-year college degree or equivalent education and experience in the field.
• Two years’ experience in beverage service including bartender, bar back and/or server responsibilities.
• Two years’ customer service experience.
• Knowledge of inventory management and cash controls.
• Ability to supervise and coach team members.
• Ability to create and implement operational plans.
• Knowledge of health regulations, OSHA compliance, tax regulation, alcohol licensing and liability, and other legal requirements within the food service industry.
• Proficient in Outlook, Excel and Word.
• Demonstrated commitment to the principles of teamwork and shared responsibility.
• Ability to multi-task and meet simultaneous deadlines.
• Ability to plan, organize, and coordinate people, tasks and projects for efficiency.
• Ability to relate to a diverse group of people.
• Ability to communicate effectively and persuasively both orally and in writing.
• Ability to operate basic office equipment such as copier, fax machine, telephone, computer and printers.
• Ability to anticipate problems or to identify them before significant impact on service delivery, expenses or revenues.
• Basic knowledge of ADA, safety regulations and fire codes related to delivery of services.
• Valid driver’s license and safe driving record.
• Ability to work long and irregular hours, including holidays.
• Successful completion of background check and drug screen.

Responsibilities

• Supervise the concession and bar staff during events including training, development and direction to maintain and exceed service standards and goals.
• Assist with inventory management as directed including verifying deliveries, reconciling purchase orders and monthly inventory counts.
• Ensure clear communication within the concessions team and with other F&B team members to support the overall customer experience.
• Reconcile sales with receipts and inventory at each point of sale at shift end.
• Address customer satisfaction issues.
• Troubleshoot and report issues with house and external concessions equipment.
• Log and monitor alcohol service violations by bar staff to support responsible pour guidelines.
• Double as bar back and/or bartender when needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree