Concessions Stand Lead

Compass Group•Santa Clara, CA

2d•Onsite

About The Position

Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Levy is a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. This role maintains guest services in accordance with company standards, expedites guest transactions, and ensures guest satisfaction at the service desk. The Concessions Stand Lead also controls all cash and media materials.

Requirements

Maintains guest services in accordance with company standards.
Expedites guest transactions and ensures guest satisfaction at the service desk.
Controls all cash and media materials.

Responsibilities

Greets and acknowledges every guest; maintains solid product knowledge; and provides outstanding guest service.
Oversees and authorizes guest returns, exchanges, merchandise credits, check authorization, charge sends, rain checks and discretion discounts (i.e. competitive, employee sales, etc.); assures the completion of all PoS transactions and the proper control of cash and media at PoS registers.
Helps train cashiers and crosstrains other associates.
Helps prepare daily deposits, change and media; some locations have access to safe combinations and keys.
Ensures compliance of company policies, procedures and practices; supports loss-prevention efforts.
Oversees the productivity, breaks and daily scheduling of cashiers; communicates performance issues to management.
Maintains front-end supplies.
Helps provide guest service, floor moves, housekeeping, display maintenance and merchandise replenishment as needed.
Covers cashier shifts when call-offs occur.
Performs other duties as assigned.