Concessions Manager - Cleveland Zoo

Aramark • Cleveland, OH

18h • Onsite

About The Position

The Concessions Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. This role oversees and manages dining operations where customers order prepared foods from a menu. At Aramark, the company proudly serves millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by its purpose, Aramark strives to do great things for each other, its partners, communities, and the planet. The company believes a career should develop talents, fuel passions, and empower professional growth, focusing on helping employees reach their full potential.

Requirements

• Requires at least 1 year of experience
• Requires at least 1 year of experience in a management role
• Strong interpersonal skills
• Ability to maintain effective client and customer rapport for mutually beneficial business relationships
• Ability to demonstrate excellent customer service using Aramark's standard service model
• Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Must be able to stand for extended periods of time.

Nice To Haves

• Bachelor's degree or equivalent experience preferred

Responsibilities

• Use Aramark's coaching model to engage and develop team members to their fullest potential
• Reward and recognize employees
• Ensure individual and team performance meets objectives and client expectations
• Plan and lead daily team briefings
• Ensure safety and sanitation standards in all operations
• Identify client needs and communicate operational progress
• Ensure the completion and maintenance of P&L statements
• Deliver client and company financial targets
• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
• Bring value through efficient operations, appropriate cost controls, and profit management
• Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensure entire team is trained and able to implement
• Supervise team regarding production, quality and control
• Maintain a safe and healthy environment for clients, customers and employees
• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
• Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer

Benefits

• comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources
• retirement savings plans like 401(k)
• paid days off such as parental leave and disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees