Assistant Concessions Manager

JCPRD•Shawnee, KS

About The Position

Join the award-winning Johnson County Park and Recreation District (JCPRD) team and help make a real impact in this community! As part of our National Gold Medal Award–winning organization, you’ll help bring joy, adventure, and enrichment to millions each year. JCPRD welcomes over 7 million visitors to our parks and engages 3 million+ participants in more than 4,000 programs—and we’re still growing. When you work at JCPRD, you’re joining a team recognized locally, regionally, and nationally for excellence in parks, recreation, culture, education, and public service. Enjoy outstanding benefits, retirement plans, employee incentives, and a workplace culture built on passion, creativity, and teamwork. Named Best Large Employer in Johnson County for two years running, JCPRD is the perfect place to grow your career, make a difference, and have fun doing it. Come work where you play—and help us inspire healthier, happier lives for everyone!

Requirements

High School Diploma or equivalent.
5 years of leadership experience or 5 years of Food & Beverage Supervisory experience.
One year staff training and recruitment.
One year customer service experience.
JCPRD requires reference/background screening for all positions. Specified criteria may vary by Department.

Nice To Haves

Associate or bachelor’s degree in the following field(s) of study: Hospitality; Food Service; General.

Responsibilities

Recruits, hires, trains, schedules, supervises, and evaluates part-time concession staff across all district operations to ensure all policies, procedures, and best practices are followed; ensures staff deliver excellent customer service and adhere to proper food handling techniques.
Establishes and enforces customer service standards; monitors service quality, cleanliness, speed of service; responds to and resolves guest complaints in a timely and professional manner.
Assists coordinators with inventory ordering and receiving deliveries when necessary.
Tracks inventory levels, usage, and waste; conducts regular inventory counts and identifies variances; monitors cost of goods and recommends strategies to improve margins.
Ensures compliance with all local health department regulations and food safety standards; maintains required certifications and conducts routine sanitation and safety checks.
Responsible for financial accountability for concession operations on a daily basis, including closing out registers, counting revenue, balancing, preparing deposits, and ensuring adherence to cash handling policies by all staff.
Assists in developing promotions, menu offerings, and pricing strategies; analyzes sales trends and provides recommendations to increase revenue and enhance guest experience.
Coordinates concessions operations for events and high-volume days; assists with setup, execution, and breakdown; works with vendors to ensure timely product availability.
Develops and implements staff training and onboarding programs; coaches employees to improve performance and identifies high-potential staff for leadership opportunities.
Identifies and implements process improvements to increase operational efficiency, service speed, and overall effectiveness of concession operations.
Provides updates on performance, challenges, and opportunities for management.
Participates in meetings, planning, and district-wide involvement; attends staff and committee meetings; supports district-wide strategic objectives; and provides support and coverage for coworkers as needed.
Serves as department lead when Concessions Manager is out of the office.