Concessions Manager

Goodman Theatre • Chicago, IL

6d • $50,000 • Onsite

About The Position

The Concessions Manager is a critical leadership position within Goodman’s Front of House (FOH) team and is responsible for all lobby concession offerings across all bars and gift stores at its 170 N Dearborn St. location as well as the management of the part-time team of Front of House Associates. In collaboration with the Front of House Director, this role will establish and maintain policies that guarantee the highest level of customer service throughout The Goodman’s concessions operation. This is a full-time, salaried position that requires regular afternoon, evening, weekend, and holiday availability to provide observation, management, and additional support of the concessions’ operations and processes.

Requirements

• At least 4 years' experience working in audience services, concessions, hospitality or another related field preferred.
• At least 2 years of supervisory experience are preferred
• Excellent customer service skills   and the ability to work independently or as part of a team and thrives in a fast-paced environment where multitasking is required
• Skilled problem solver
• Is highly organized; a creative, strategic thinker capable of evolving ideas into practical plans.
• Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals.

Responsibilities

• Recruit, train, schedule, and consistently evaluate a team of 20+ part-time FOH Associates under the IATSE 750 Collective Bargaining Agreement (CBA)
• Ensure union compliance, including proper allocation of duties, responsibilities and break schedules
• Maintain performance documentation and conduct disciplinary discussions in collaboration with the Front of House Director as needed
• Develop, maintain, and enforce FOH customer service guidelines in collaboration with the Front of House Director.
• Collaborate with the Front of House Director on development and maintenance of yearly Concessions budgets
• Represent the Front of House department at assigned interdepartmental meetings as needed
• Ensure efficient and thorough preparation, cleanliness and timely maintenance of all concessions areas
• Build, coordinate, and maintain product offerings and menus for lobby bars, gift store, and Patrons’ Lounge in collaboration with Goodman Theatre’s Graphic Design and Development departments, and the Front of House Director
• Serve as the primary contact for all concessions vendors and distributors ensuring timely product orders by established deadlines
• Monitor and submit monthly concessions inventory
• Ensure that Goodman patrons have a superior experience while visiting all concessions stations within Goodman Theatre venues
• Directly supervise the on-shift Front of House and Guest Services staff during performance/event shifts, serving as a House Manager on duty or other support roles as assigned
• Serve as emergency coverage for the FOH Associate team to ensure a smooth operation
• Other duties as assigned

Benefits

• Goodman Theatre offers a competitive salary and a comprehensive benefits package including health, dental, paid vacation, sick leave, 401K & Parental Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees