Concessions Lead

CHILDRENS THEATRE COMPANY • Minneapolis, MN

1d • $0 - $19 • Onsite

About The Position

The Concessions Lead plays a key leadership role within the Front of House (FOH) team, serving as the primary point of contact for all concession-related operations during public performances. This position ensures efficient sales, accurate cash handling, proper inventory management, and a clean, inviting concessions environment. In addition to maintaining exceptional customer service standards, the Concessions Lead oversees and supports FOH Associates working concessions, provides training and guidance to new team members, and communicates regularly with the FOH Manager regarding operations and staffing. This role also contributes to the overall success of performances by assisting with general FOH responsibilities as needed, helping to create a safe, inclusive, and enjoyable experience for all patrons. This position reports to the Front of House Manager.

Requirements

• Demonstrated customer service skills including working with diverse groups of people
• Demonstrated experience with point-of-sale (e.g., Square) and cash handling, including opening/closing drawers, reconciling tills, and preparing nightly deposits
• Ability to quickly learn and use institutional programs such as Square, When 2 Work and Paycom
• MUST be available for at least two weeknight performances and one weekend day during the run of all productions
• A commitment to ethical conduct in all respects of the work environment
• A commitment to creating a just, equitable and inclusive work environment
• A commitment to the protection of confidential information to which this position has access
• Willingness to wear CTC Front of House uniform
• Must be age 18 or older

Nice To Haves

• Previous ushering experience in a non-profit or arts organization a plus, but not required
• Availability for weekday mornings are a plus

Responsibilities

• Concessions Lead all concession operations during performances, ensuring timely setup, efficient service, and clean closure
• Accurately count cash and reconcile drawers/registers before and after shifts; prepare nightly deposits and required paperwork
• Monitor stock levels and coordinate restocking; proactively communicate with the FOH Manager regarding inventory needs
• Maintain a clean, organized, and compliant concessions area at all times
• Assign tasks and guide FOH Associates working in concessions and/or merchandise roles, ensuring clarity in responsibilities
• Train and onboard new Concessions Leads, primarily through shadowing during performance shifts, and provide timely progress updates to the FOH Manager
• Collaborate with the FOH Manager to generate sales reports, resolve discrepancies, and improve operational efficiency
• Ensure compliance with safety, food handling, and alcohol service protocols during concession operations
• Demonstrate dependable, timely attendance for scheduled shifts and follow call-out procedures per CTC policy and applicable law
• Participate in lobby, theatre, and concession stand setup before each performance
• Provide friendly and informative service by scanning tickets, assisting with seating, and responding to patron inquiries
• Operate Square sales system efficiently at concessions and gift shop stations pre-show, during intermission, and post-show
• Support patron egress post-performance, ensuring a safe and welcoming environment
• Assist with cleaning and restocking of theatre, concessions, and gift shop for subsequent performances
• Represent CTC professionally at events and training sessions; project a positive brand image at all times
• Actively promote a safe, inclusive, and welcoming atmosphere for all guests and staff
• Represent Children’s Theatre Company at both internal and external events as requested
• Attend trainings and meetings as required
• Perform other duties as assigned by the Front of House Manager and/or Performance Supervisor
• Project the brand image of CTC through actions and behaviors at events and at the theatre
• Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion
• Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
• Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

Benefits

• CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification
• The position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certification

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed