Devos Place Concessions Attendant

AHC Hospitality•Grand Rapids, MI

8d•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, providing exceptional experiences for guests. This is an on-call position with availability needed for 1st and 2nd shifts. The role involves fulfilling the daily operations of the Devos Place concessions department, including guest service, table service, basic food preparation, and serving food. The goal is to create a warm and welcoming atmosphere for patrons at the Devos Place Convention Center, adhering to AHC guest service standards and fostering a teamwork environment to produce quality service.

Requirements

Must have some guest service experience
High school diploma or GED; related experience and/or training

Responsibilities

Maintain daily set up and/or breakdown of the restaurant by following daily checklists
Serve all Hotel/Convention guests in a friendly and quick manner
Know each menu item and its ingredients
Be aware of groups and activities that are going on in the hotel
Follow and Maintain Health Department Specs. Rotate product first in, first out and record/dispose of expired product on the waste log
Strive to exceed guest satisfaction and look for ways to provide the best possible service
Understand all facets of job responsibilities and display the skills necessary to complete tasks
Complete daily cleaning duties and side work tasks, takes pride in their work
Report to work on time and rarely miss scheduled shifts. Correctly follow the department attendance policy
Participate in department meetings and communicate freely expressing ideas, opinions or views. Communicate with management and other staff members
Display a positive courteous and polite attitude, works well with others
Take pride in their appearance and report to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
Display a sense of urgency and the ability to resolve guest concerns or department issues on their own
Utilize time well and be productive throughout the entire shift while meeting department standards
Look for ways to save money by reducing waste and controlling expenses. Also try to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
Keep work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Know where to recycle items for the department and consistently place them in the appropriate bins and recycling stations
Follow the AHC safety standards of our hotel
Attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present
Opening and closing the concession stands
Serving convention guests
Running cash register
Cooking Food for consumption
Basic food preparation
Stock stand when needed
Cleaning stands as needed
Monitoring food waste
Attending Department Meetings
Communicating with your management or team members
Follow our hotel green policies
Following AHC and Health Department Specs
Any other additional responsibilities that may be asked by the Food and Beverage Manager