Concessions Associate

MSG Entertainment Holdings•New York City, NY

2d•Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years.

Requirements

Commitment to high quality customer service and ability to handle a high-volume environment.
Must be friendly and outgoing and create a welcoming environment for guests and coworkers.
Must have strong communication skills with the ability to multi-task and partner with assistant supervisors to handle customer service issues.
Must be able to handle transactions without a register.
Must be comfortable with heights.
Must be able to handle inclement weather, due to Hall doors being open.
Flexibility in scheduling with the ability to work at least 4.5 days/nights a week including weekends and holidays.
Must have strong communication skills with the ability to multi-task and work as part of a team.
Must be able to complete daily and nightly inventory.
Food & Beverage product knowledge.
Experience using POS system
Must be able to walk and stand for duration of entire shift.
Must be able to lift up to 50 lbs.
Must be flexible to rotate positions within a shift.
Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Responsibilities

Performs opening side work and assists team lead/supervisor in the opening of merchandise, concessions, and bar areas prior to doors opening.
Assists patrons in their selection of food/beverage or merchandise by making suggestions and answering any questions they may have.
Processes and charge transactions for merchandise and food/beverage selling areas.
Delivers food/beverage to patrons in their seats, accurately and quickly.
Sells/delivers alcoholic beverages, adhering to company liquor service guidelines.
Notifies supervisor of products that require replenishment during an event.
Answers questions and escalate guest issues in a prompt, courteous, and professional manner.
Has a working knowledge of the venue’s policies and important locations, (i.e. restrooms, other sales locations, exits, medical, security, etc.)
Performs closing side work and assists team lead/supervisor in the closing down of merchandise, concessions, and bar areas at the conclusion of an event.
Maintains a friendly and team-oriented demeanor towards coworkers.
Participates in special projects and performs other duties as assigned.
Maintains NYC Board of Health standards and executes departmental procedures in place.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.