Concert Supervisor

Human Resources•Napa, CA

23h•Onsite

About The Position

Supervises Food & Beverage team members in assigned area(s) to ensure guests receive the highest level of service and quality on a consistent daily basis. This role is primarily responsible for overseeing bar operations and supervising the bartending team for the Blue Note Concert Series.

Requirements

1–2 years of progressive Food & Beverage experience in a hotel environment required.
TIPS® certification required upon hire.
Food Handler’s Card required (or ability to obtain within 30 days).
Must be at least 21 years of age.
Must be able to read, write, and speak English effectively.

Nice To Haves

Prior supervisory experience preferred.
Bilingual Spanish preferred.

Responsibilities

Supervise lead personnel within the Blue Note Concert Series.
Carry out supervisory responsibilities in accordance with company policies and applicable laws.
Participate in interviewing, training, and onboarding team members.
Recommend candidates for hire, promotions, and reclassifications.
Plan, assign, and direct work; may create work schedules.
Recommend performance evaluations and merit increases.
Establish work quality expectations and deadlines.
Monitor daily operations to ensure product quality and service standards exceed guest expectations.
Take or recommend corrective actions as needed.
Support achievement of budgeted revenues and control expenses.
Analyze forecasts, cost, and revenue reports using company systems.
Ensure proper portion control and minimize waste to maximize profitability.
Ensure consistent, exceptional guest service by actively engaging in the venue.
Address guest concerns promptly and effectively.
Ensure service areas are clean, organized, and properly set up.
Maintain appropriate inventory levels; order supplies as needed.
Participate in inventory processes and may submit liquor/supply orders.
Ensure equipment is maintained and all operations comply with food and beverage regulations.
Monitor adherence to SOPs and assist in developing/updating procedures.
Participate in regular Food & Beverage leadership meetings.
Follow all food handling, TIPS®, sanitation, and health regulations.
Wear required safety equipment, including non-slip, oil-resistant shoes.
Report and address safety hazards immediately.
Comply with OSHA, PPE requirements, and HAZMAT/MSDS protocols.
Maintain reliable and punctual attendance.
Recommend merit increases and personnel actions within guidelines.
Respond to guest inquiries and coordinate special requests.
Resolve guest complaints or escalate when necessary.
Report unusual incidents, missing items, or suspected theft.
Ensure alcohol is not served to minors or intoxicated guests.
Notify management of guest-related issues or disturbances.