COMSEC Technical Support Agent

CACI • North Charleston, SC

5d • Onsite

About The Position

Join our team as a Mid-Level Technical Support Specialist supporting the NIWC LANT Crypto ISEA for PEO C4I/PMW 130.1 Crypto Products. In this role, you'll provide advanced technical assistance via email, phone, and Naval Messages. Handle complex technical support issues for DoN users, addressing both routine and emergency requests through trouble tickets and casualty reports. Manage and resolve sophisticated help tickets in the NESD Help Ticketing system (Helix) for link encryptors, inline network encryptors, and legacy cryptographic equipment. Monitor and respond to DoN casualty reports related to link encryptor and legacy cryptographic equipment, escalating when necessary. Develop and enhance reporting tools, including PowerPoints and spreadsheets, to track help desk metrics and identify trends for analysis. Provide expert customer service to US Navy, US Marine Corps, Military Sealift Command, and US Coast Guard.

Requirements

• Active Secret Clearance
• 5+ years of experience in C4ISR systems, Cryptographic, Cyber Security, or Key Management, Infrastructure experience
• 5+ years of COMSEC experience
• Excellent interpersonal, analytical, and problem-solving skills
• Strong organizational and time management abilities
• Proficiency in Microsoft Office suite (or open-source alternatives)
• Advanced typing and computer skills

Nice To Haves

• Bachelor's degree in engineering, computer science, or related technical field
• In-depth knowledge of network engineering and configuration management
• Additional relevant technical certifications or training

Responsibilities

• Handle complex technical support issues for DoN users, addressing both routine and emergency requests through trouble tickets and casualty reports.
• Manage and resolve sophisticated help tickets in the NESD Help Ticketing system (Helix) for link encryptors, inline network encryptors, and legacy cryptographic equipment.
• Monitor and respond to DoN casualty reports related to link encryptor and legacy cryptographic equipment, escalating when necessary.
• Develop and enhance reporting tools, including PowerPoints and spreadsheets, to track help desk metrics and identify trends for analysis.
• Provide expert customer service to US Navy, US Marine Corps, Military Sealift Command, and US Coast Guard.

Benefits

• flexible time off
• robust learning resources
• competitive compensation
• benefits and learning and development opportunities
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level