Computing Technology Specialist

Portland Community College•Lady Lake, FL

1d•$64,735 - $66,678•Hybrid

About The Position

Portland Community College (PCC) is seeking a full-time Computing Technology Specialist to join the Cascade IT Team. This role provides end-user technology support in a complex network environment, focusing on the maintenance, troubleshooting, diagnosis, and repair of computer hardware, operating systems, devices, and software. The position is part of a collaborative technical support team and requires the ability to work with a diverse set of technologies and users. PCC is committed to making high-quality education accessible and contributing to the economic development of the community.

Requirements

Experience supporting PCs, Macs, and other devices and the associated software applications.
Ability to work with students, staff, faculty, vendors, and others to assist with using technology devices and software, resolve technology issues and challenges, and assist with technology projects.
Demonstrated knowledge of management tools (KACE, Jamf, Trellix, Deep Freeze, BeyondTrust, Ghost Solution Suite, Active Directory, etc.) for supporting and automating processes for PCs and Macs.
Experience creating and updating technical documentation for IT teams as well as procedure guides and reference materials for users.
Understanding of various IT teams and how they work together.
Has local area network familiarity, information security knowledge, and advanced troubleshooting skills.
Experience maintaining technology skills and keeping current on new techniques, procedures, and tools.
Experience with project management and working on project teams comprised of users and IT staff to implement new and updated systems.
High School diploma or equivalent.
Associate’s degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis.
Two years of work experience with computing systems is also required.
Must possess knowledge of current personal computer hardware, operating systems, client/server, and network technologies, including printers and peripheral devices such as scanners, PDAs, and special needs equipment.
Ability to install and configure a wide variety of software applications.
The above-mentioned qualifications could be demonstrated by possessing one or more of the following certifications: A+ Net+ Microsoft related
Ability to: Effectively and clearly communicate verbally and in writing; read, understand, and follow complicated technical documentation, procedures, and instructions; multi-task and effectively use time management skills; use critical thinking skills to analyze, troubleshoot, diagnose, and repair computer problems in a complex networked environment; plan, organize, and document complex technical work; configure systems for consistency with institutional policies and procedures; effectively prioritize work requests and work occasional long hours; collaborate and work effectively in a team environment; provide effective and responsive service to departmental customers; and provide own transportation to various sites throughout the district.

Responsibilities

Installs, configures, maintains, and supports a diverse set of workstation operating systems, client/server, and local applications on computers, laptops and hand-held devices, printers, and associated peripherals.
Creates and implements automation for configuring and installing software and operating systems.
Analyzes and resolves hardware, software and network issues, repairs user workstations, modifies configurations, replaces faulty components and rebuilds complete systems on a variety of platforms.
Uses complex software tools for managing large groups of computers.
Documents and updates work progress and problem resolution in technical support database.
Follows complex written instructions.
May create technical documentation and procedures for team use.
Provides technical support to customers in a professional manner and maintains goodwill, cooperation, and productive relationships.
Works closely with network and server administration teams to create and support district-wide computer configurations and to troubleshoot service interruptions.
Responsible for installing, maintaining, and troubleshooting specialized departmental software.
Maintains up-to-date computer skills and stays current with developments in computer related technologies.
Attends training events as required.
Researches and discovers technical solutions.
May attend and participate in district-wide, campus-wide, and departmental meetings and committees to discuss computer-related issues.

Benefits

Comprehensive benefit package
Oregon PERS contribution
Tax deferred annuity program and a deferred compensation program
Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
Paid Leave (Pro-rated by FTE for Part-Time Employees)
8 hours of vacation leave per month (additional vacation hours with years of service)
1 day of sick leave per month
12 paid holidays
PCC Winter Break (when College is Closed)
24 hours of personal leave per year