Computer User Support Specialist, Journeyman

Cayuse Holdings • Honolulu, HI

4d • $70,000 - $76,500 • Onsite

About The Position

The Computer User Support Specialist, Journeyman provides on-site technical assistance and IT support for field offices. The role combines network performance assessments, end-user device support, and IT system maintenance to support effective IT infrastructure operations. The specialist travels to field offices to conduct infrastructure and device wellness checks, assist with equipment setups and disposals, train others on equipment disposal processes, and help ensure compliance with IT policies. The position emphasizes customer-focused technical solutions, teamwork, adaptability, and quality.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience in lieu of a degree.
• At least four years of experience in IT roles, including field and/or user support.
• CompTIA Security+ certification.
• Secret Security Clearance.
• Must pass a background check; additional checks may be required by projects or clients during employment.
• Advanced technical knowledge and troubleshooting skills related to hardware, software, and network systems.
• Proficiency in IT systems setup, maintenance, and end-user support.
• Knowledge of IT ticketing systems and remote support tools.
• Skill in conducting network performance evaluations and resolving connectivity issues.
• Problem-solving and analytical skills.
• Excellent communication and interpersonal skills, including the ability to respond to customers with urgency.
• Proficiency in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, and Acrobat.
• Ability to manage multiple tasks, work independently and as part of a team, and build professional relationships.
• Must be willing to travel and able to use remote support tools and ticketing systems.
• Ability to work on-site.
• Ability to lift, transport, and install IT equipment weighing up to 50 pounds.
• Ability to stand, bend, and walk during equipment setup or troubleshooting, and occasionally work in tight spaces such as server racks, data centers, or wiring closets.
• Ability to perform duties for extended periods, use computers and office productivity tools at the required pace, establish a productive professional workspace, and sit for long periods while looking at a computer screen.

Nice To Haves

• CompTIA A+ certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Responsibilities

• Provide on-site technical support to field offices by conducting IT infrastructure and end-user device wellness checks.
• Evaluate network performance and troubleshoot connectivity issues.
• Review, maintain, and verify conference room equipment and setup requirements.
• Provide technical assistance for desktops, laptops, printers, and peripherals.
• Set up, configure, and maintain IT equipment in accordance with organizational policies.
• Troubleshoot and resolve hardware, software, and network issues to meet end-user needs.
• Assist with training on IT equipment disposal processes and compliance with required policies.
• Use remote support tools to provide off-site assistance when needed.
• Track, monitor, and resolve IT issue tickets while maintaining customer satisfaction.
• Document issue resolutions and provide feedback to improve IT support processes and systems.
• Collaborate with team members to identify proactive measures that improve IT performance and reliability.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Wellness program.
• Flexible Spending Accounts for healthcare, dependent care, and commuter expenses.
• Short-term and long-term disability options.
• Company-provided basic life and AD&D insurance.
• Voluntary life and AD&D options.
• 401(k) Retirement Savings Plan with matching after one year.
• Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level