Computer User Support Specialist, Senior

Cayuse Holdings•Vicksburg, MS

6d•$60,000 - $70,000•Onsite

About The Position

The Senior Computer User Specialist will oversee the deployment of technicians to perform IT end-user devices to support our clients’ needs. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Requirements

Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
Must understand ITIL principles and incident management best practices and be proficient with incident management tools.
Minimum of 8 years in incident management, user support, or related IT role.
Secret Clearance is required.
Must be able to pass a background check.
May require additional background checks as required by projects and/or clients at any time during employment.
Must possess problem-solving skills.
Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
Ability to manage multiple incidents effectively is required.
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Nice To Haves

Relevant certifications (e.g., ITIL Foundation)
Familiarity with USACE IT environment

Responsibilities

Organize, train, manage, and lead a team of Field Office Technicians to ensure successful execution of wellness checks.
Oversee the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices/locations.
Support field offices/locations where and when needed.
Other duties as assigned.