Computer User Support Specialist (Journeyman) - 304687

Delaware Nation Industries • Wright-Patterson Air Force Base, OH

2d • Hybrid

About The Position

The Computer User Support Specialist (Journeyman) is responsible for delivering advanced technical support and assistance to users within the organization. This role involves diagnosing and resolving complex hardware and software issues, providing training, and supporting the installation and maintenance of IT systems. The Specialist serves as a key resource for troubleshooting, ensuring user satisfaction, and optimizing the performance of computer systems.

Requirements

• High School Diploma or equivalent.
• Proven experience (3+ years) in computer support, with a focus on customer service.
• Experience with troubleshooting, installations, and maintaining hardware and software systems.
• Must have or be eligible to obtain a Secret clearance from the U.S. Government.

Nice To Haves

• Relevant certifications such as A+, Network+, or Security+ are preferred.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Ability to work independently as well as collaboratively in a team environment.

Responsibilities

• Provide tiered support to users, identifying, troubleshooting, and resolving hardware and software issues.
• Assist in the setup, configuration, and maintenance of computer systems, printers, and networking equipment.
• Maintain detailed documentation of support requests, resolutions, and user training materials.
• Conduct training sessions and provide guidance to users on best practices for using software applications and hardware.
• Work closely with other IT staff to manage and implement system upgrades and enhancements.
• Keep abreast of new technologies and industry best practices to ensure the currency of support services.

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED