Computer User Support Specialist, Journeyman

Advanced Strategic Insight • Multiple Locations, VA

1d • Onsite

About The Position

ASI is seeking customer-focused Computer User Support Specialists to provide enterprise desktop and technical support.

Requirements

• Active Secret Security Clearance
• Associate's degree in a related field
• 3+ years of desktop support experience
• DoD 8570 IAT Level I Certification
• At least one current industry IT certification
• Strong customer service and communication skills

Nice To Haves

• Army or DoD IT experience
• Microsoft 365
• ServiceNow
• Active Directory administration
• Remote support experience

Responsibilities

• Deliver desktop and technical support
• Troubleshoot hardware, software, and connectivity issues
• Install and configure workstations and peripherals
• Support user accounts and Active Directory
• Resolve service requests and document solutions
• Maintain workstation inventories
• Support Video Teleconferencing (VTC) technologies

Benefits

• Competitive compensation
• 401(k) with company match
• Unlimited Paid Time Off
• Opportunity to support critical Army healthcare missions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree