Computer Technician

Cypress-Fairbanks Independent School District•Houston, TX

17h•$50,569•Onsite

About The Position

Provide Tier 1 support for hardware, software, and network connectivity across assigned sites. Troubleshoot, repair, image, and update technology assets to minimize classroom and operational downtime. Conduct regular preventive maintenance and audits on campus technology components. Set up and support technology for district events, board meetings, and standardized testing, including hardware relocation and cable management. Assist with hardware inventories, auditing, barcoding, and maintaining accurate records in the district asset management system. Transport technology assets safely and securely between district facilities. Communicate technical issues clearly to staff, educators, parents, and administration. Escalate complex, unresolved infrastructure issues to Tier 3 engineering teams. Coordinate warranty services, repair claims, and vendor technicians for authorized equipment servicing. Recommend workflow optimizations to the Technology Service Center Manager to reduce costs and increase productivity. Maintain clean, organized, and secure work areas, server closets, and technology storage spaces. Operate tools and equipment safely and in compliance with district policies. Assist the Help Desk during scheduled or peak periods by answering phone queues and providing live or remote troubleshooting. Document, classify, prioritize, and route tickets in the district work order system within established Service Level Agreements (SLAs). Deliver direct technical assistance to Virtual students, including remote software troubleshooting, LMS access, and video conferencing support. Coordinate device distribution, swaps, repairs for Virtual students. Guide Virtual students and parents through home network connectivity, portal navigation, multi-factor authentication (MFA), and digital learning tools. Deliver elite, rapid-response technical support to the Superintendent, Board of Trustees, Executive Cabinet, and senior leadership. Resolve priority executive issues with the utmost professionalism, tact, and composure under pressure. Ensure seamless technology readiness for high-stakes presentations, remote meetings, and board workshops. Provide targeted hardware and software support for police facilities, mobile command units, and emergency communications. Maintain law enforcement infrastructure in strict adherence to security protocols and chain-of-custody procedures. Handle sensitive data with absolute integrity, ensuring full compliance with CJIS, FERPA, and state regulations. Support and maintain transportation and athletic software and hardware. Perform other job-related duties as assigned.

Requirements

High School Diploma or GED required
2+ years of component-level troubleshooting and IT customer support (or an equivalent combination of education and experience) required
Strong working knowledge of Windows OS, macOS, iOS, ChromeOS, Active Directory, and cloud-based Learning Management Systems (e.g., Canvas, Schoology, Google Classroom)
Exceptional interpersonal and telephone communication skills with a customer-first approach for staff, students, and parents.
Must maintain professional composure with executive leadership and exercise strict discretion with highly confidential data (student, personnel, and law enforcement files).
Valid Texas Driver's License with an acceptable driving record.
Willingness to use a personal vehicle for travel between assigned campuses and district facilities (mileage reimbursed).
Ability to pass comprehensive fingerprinting, background checks, and police security clearances to access police department facilities/systems.

Nice To Haves

Bachelor’s degree in a technology-related field preferred
CompTIA A+ preferred
Additional industry-standard certifications (e.g., Network+, Security+) are a strong plus.

Responsibilities

Provide Tier 1 support for hardware (laptops, mobile devices, interactive displays, printers), software, and network connectivity across assigned sites.
Troubleshoot, repair, image, and update technology assets to minimize classroom and operational downtime.
Conduct regular preventive maintenance and audits on campus technology components.
Set up and support technology for district events, board meetings, and standardized testing, including hardware relocation and cable management.
Assist with hardware inventories, auditing, barcoding, and maintaining accurate records in the district asset management system.
Transport technology assets safely and securely between district facilities.
Communicate technical issues clearly to staff, educators, parents, and administration.
Escalate complex, unresolved infrastructure issues to Tier 3 engineering teams (Networking, Systems, Cybersecurity).
Coordinate warranty services, repair claims, and vendor technicians for authorized equipment servicing.
Recommend workflow optimizations to the Technology Service Center Manager to reduce costs and increase productivity.
Maintain clean, organized, and secure work areas, server closets, and technology storage spaces.
Operate tools and equipment safely and in compliance with district policies.
Assist the Help Desk during scheduled or peak periods by answering phone queues and providing live or remote troubleshooting.
Document, classify, prioritize, and route tickets in the district work order system within established Service Level Agreements (SLAs).
Deliver direct technical assistance to Virtual students, including remote software troubleshooting, LMS access, and video conferencing support.
Coordinate device distribution, swaps, repairs for Virtual students.
Guide Virtual students and parents through home network connectivity, portal navigation, multi-factor authentication (MFA), and digital learning tools.
Deliver elite, rapid-response technical support to the Superintendent, Board of Trustees, Executive Cabinet, and senior leadership.
Resolve priority executive issues with the utmost professionalism, tact, and composure under pressure.
Ensure seamless technology readiness for high-stakes presentations, remote meetings, and board workshops.
Provide targeted hardware and software support for police facilities, mobile command units, and emergency communications.
Maintain law enforcement infrastructure in strict adherence to security protocols and chain-of-custody procedures.
Handle sensitive data with absolute integrity, ensuring full compliance with CJIS, FERPA, and state regulations.
Support and maintain transportation and athletic software and hardware.
Perform other job-related duties as assigned.