Technicien en informatique (Niveau 1)/Computer technician (Level1)

KABS•Longueuil, QC

135d•Hybrid

About The Position

Provide technical support to internal users (level 1) (various offices in St-Hubert and Val-des-Sources in Estrie) in person or by remote intervention. Qualify computers and software using protocols to validate their proper functioning before deployment in operation. Prepare workstations for replacement or the arrival of new employees. Help users who work remotely by VPN. Ensure the inventory of computer equipment. Proactively identify process improvements. Develop and document the procedures for the infrastructure components under its responsibility. Provide support during and outside normal hours (if applicable, really occasional) and opportunities to work evenings and weekends during deployments. Track and process user requests by documenting incidents in the ticket system. Install, configure and ensure proper operation of various computer equipment such as computers, tablets, MFP printers, IP telephony, cell phones and all other electronic devices required by users. Perform any other related tasks deemed relevant (by his immediate superior) as part of the IT technician position.

Requirements

Have experience in IT support (1-3 years), be able to identify problems (troubleshooting) of computer equipment, applications, networking, telephony and make the necessary repairs
Knowledge of creating and managing accounts, user access and security in Active Directory
Knowledge of GPO, WSUS and PowerShell
Knowledge of management and creation of email accounts in Microsoft Exchange
Microsoft Windows 7/10
Microsoft Office 2013, Office 365
Microsoft Server 2012, 2016 and 2019
Knowing how to plan and prioritize the various mandates / tasks, be structured and carry out quality work
Have a good analytical sense, good judgment and be autonomous
Ability to work in a fast-paced and regulated environment (ISO / CGMP) with tight deadlines
Be customer-oriented (Good interpersonal skills, Excellent communication skills and good listening skills)
Available to travel occasionally in the province of Quebec (Val des Sources, Estrie)
Team spirit and professionalism

Nice To Haves

ITIL certification - Asset
Microsoft Certification - Asset

Responsibilities

Provide technical support to internal users (level 1) (various offices in St-Hubert and Val-des-Sources in Estrie) in person or by remote intervention
Qualify computers and software using protocols to validate their proper functioning before deployment in operation.
Prepare workstations for replacement or the arrival of new employees
Help users who work remotely by VPN
Ensure the inventory of computer equipment
Proactively identify process improvements
Develop and document the procedures for the infrastructure components under its responsibility
Provide support during and outside normal hours (if applicable, really occasional) and opportunities to work evenings and weekends during deployments
Track and process user requests by documenting incidents in the ticket system
Install, configure and ensure proper operation of various computer equipment such as computers, tablets, MFP printers, IP telephony, cell phones and all other electronic devices required by users
Perform any other related tasks deemed relevant (by his immediate superior) as part of the IT technician position