Computer Technician II

Abacus TechnologyKilleen, TX
5d

About The Position

Abacus Technology is seeking a Computer Technician to provide technical support for a variety of IT issues for the Army Test and Evaluation Command (ATEC) at Fort Hood . This is a full-time position.

Requirements

  • 5+ years experience in a technical support role.
  • HS diploma or GED.
  • Must be A+ or Network+ certified (or equivalent certification in compliance with DoD 8570 IAT I).
  • Experience installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals.
  • Able to isolate equipment/system/software malfunctions and restore failed equipment to good working order.
  • Experience conducting operational checks and replacing defective parts and assemblies.
  • Knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration.
  • Able to apply technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration, and peripheral components.
  • Able to maintain knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level.
  • Able to maintain current knowledge of relevant technology.
  • S olid customer service skills, including good communication and the ability to demonstrate professionalism.
  • Must be a US citizen and hold a current Secret clearance.
  • Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Responsibilities

  • Perform Tier 1 and Tier 2 deskside incident resolution of workstations, printers, and peripheral devices.
  • Configure and deliver ITR requested on customer Change Orders (COs).
  • Monitor and respond to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques.
  • Ensure proper computer system setup/operation so that end users can accomplish business tasks.
  • Contact warranty support for repairs when and where available.
  • Receive, prioritize, document, and actively resolve end user help requests.
  • Assist with network hardware.
  • Participate in special projects as required
  • Assist with asset management and inventory of IT assets.
  • Work with System Administrators to maintain network resources.
  • Approve systems for reimage/wipe and move to correct system active OU or system deleted OU.
  • Inspect for functionality and remove all data from ITR turned into the QC hand receipt and process it for return Stock hand receipt.
  • Manage DOD safe stored in the QC area.
  • Perform new config report for all ITR purchased and supplied by Logistics.
  • Documenting all task responses, labor and material usage data as required.
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