Computer Technician II

Abacus Technology•Killeen, TX

About The Position

Abacus Technology is seeking a Computer Technician to provide technical support for a variety of IT issues for the Army Test and Evaluation Command (ATEC) at Fort Cavazos. This is a full-time position.

Requirements

5+ years experience in a technical support role.
HS diploma or GED.
Must be A+ or Network+ certified (or equivalent certification in compliance with DoD 8570 IAT I).
Experience installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals.
Able to isolate equipment/system/software malfunctions and restore failed equipment to good working order.
Experience conducting operational checks and replacing defective parts and assemblies.
Knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration.
Solid customer service skills, including good communication and the ability to demonstrate professionalism.
Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Responsibilities

Solve routine and complex problems in the maintenance of digital computers, configuration, and peripheral components.
Perform Tier 1 and Tier 2 deskside incident resolution of workstations, printers, and peripheral devices.
Configure and deliver ITR requested on customer Change Orders (COs).
Monitor and respond to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques.
Ensure proper computer system setup/operation so that end users can accomplish business tasks.
Assist techs when they are unable to repair equipment in the field.
Contact warranty support for repairs when and where available.
Restore failed equipment to good working order and demonstrate the equipment to the user.
Perform HDD/media degaussed/destruction with proper documentation.
Receive, prioritize, document, and actively resolve end user help requests.
Isolate equipment/system/software malfunctions and restore failed equipment to good working order.
Conduct operational checks and replace defective parts and assemblies.
Assist with network hardware.
Participate in special projects as required
Assist with asset management and inventory of IT assets.
Work with System Administrators to maintain network resources.