COMPUTER TECHNICIAN
About The Position
The Computer Technician is responsible for working with systems users and meeting their hardware and software needs. Assist end users with performing their jobs more efficiently. Routinely troubleshooting of software and hardware problems. The Computer Technician may help with problem definition, analysis of solution options within given limitations, recommend a best option, and implementation of selected course. Computer Technician must have a good understanding of both sides of this equation: the application or business process and the computerized process. Computer Technician must have effective communication skills to understand and to be understood by users who do not necessarily have robust technical skills.
Requirements
- 2 years of previous experience as a help desk technician, computer technician, or IT support required.
- Must be capable of managing, troubleshooting, and resolving multiple issues.
- Excellent verbal and written communication skills.
- Broad knowledge of hardware software systems, including databases, office applications, and operating systems.
- Must be able to physically stand, bend, squat, and lift equipment.
- Patience and understanding
- Required to take on call though a staff rotation
Nice To Haves
- Experience in healthcare field desirable.
Responsibilities
- Answer and address support calls, walk-up customers, and emails for second tier level technical support.
- Resolve helpdesk service calls using documented procedures.
- Handle Help Desk ticketing system
- Solve routine issues and escalate complex issues based on priority and tier level of need.
- Input problems and resolutions into standardized company support center application.
- Support IT team members on support work.
- Manage routine Computer Technician calls to ensure timely resolution.
- Address help desk calls via phone, in-person and through email.
- Provide technical support either by phone, remote access or site visits as needed.
- Develop, execute, and follow IT operational policies, standards, and work instructions for end users.
- Ensure customer satisfaction through continuous status updates.
- Develop, manage, and maintain internal and external support documentation.
- Monitor critical infrastructure systems through industry standard monitoring tools and systems.
Benefits
- medical, dental and vision insurance
- Employee 403(b)
- health savings account with Company match
- Vacation, Sick and Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
