Computer Support Technician
About The Position
We are looking for a knowledgeable and detail-oriented Computer Support Technician to join our IT team and deliver exceptional technical assistance to staff, faculty, and students. The ideal candidate will have hands-on experience with imaging, replacing, and troubleshooting desktop and laptop computers, software applications, and printers. This role demands strong problem-solving skills, a customer-focused approach, and a solid grasp of hardware and software systems—particularly Microsoft technologies. Additionally, the technician will oversee and support student workers assigned to the help desk, ensuring quality service and mentoring them in technical and customer service best practices.
Requirements
- Proven experience as a Computer Technician or similar role
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Proficiency in Windows operating systems and Microsoft Office Suite
- Familiarity with imaging tools and deployment processes
- Strong troubleshooting skills for hardware, software, and peripheral devices
- Excellent communication, problem-solving and customer service skills
- Ability to manage and mentor student workers effectively
- Strong interpersonal skills, team orientation, flexibility, and ability to work both independently and collaboratively
- Commitment to a high level of customer service
Nice To Haves
- Relevant certifications (e.g., CompTIA A+, Microsoft, HP) are a plus.
- macOS is a plus.
Responsibilities
- Provide technical support for desktop and laptop computers, software applications, and peripheral devices
- Troubleshoot hardware and software issues in a timely and effective manner
- Perform imaging, setup, and deployment of new computers and devices
- Respond to help desk tickets and service requests from faculty, staff, and students
- Maintain accurate documentation of support activities and asset inventory
- Install, configure, and update software applications and operating systems
- Collaborate with other IT staff to ensure timely resolution of technical issues
- Ensure compliance with institutional IT policies and security protocols
- Oversee and mentor student workers assigned to the help desk, providing guidance and support
- Deliver excellent customer service and maintain a professional demeanor in all interactions
- Participate in IT projects and initiatives as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
