Computer Support Technician

Creek Technologies LLC • Fairborn, OH

1d • Onsite

About The Position

Creek Technologies is a rapidly growing technology company with nationwide contracts and exciting opportunities for advancement. We are seeking a Computer Support Technician (CST) to join our team full-time on-site. This position plays a critical role in delivering outstanding customer service and IT support to end users across a range of technical environments.

Requirements

• Certification: CompTIA Security+ CE (or higher; mandatory for DoD 8570 compliance)
• 1–3 years of IT support experience in a help desk or desktop support role
• Strong understanding of Windows operating systems and general networking

Responsibilities

• Answer incoming support calls and generate detailed incident reports (trouble tickets)
• Record user information including location and asset data
• Perform basic troubleshooting via phone or remote desktop control
• Attempt resolution of common technical issues on first contact
• Resolve incidents escalated from Level 1 using advanced problem analysis and remote support tools
• Provide support for walk-in users, including: Common Access Card (CAC) PIN resets NIPRNet/SIPRNet account resets VIP service requests
• Provide on-site support for issues requiring physical presence or advanced troubleshooting
• Dispatch to user locations when remote support is insufficient

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed