Computer Technician I

City of Madera • Corporation Yard, CA

14h • Onsite

About The Position

Under supervision, performs general technical support functions, including physical installation, assembly, configuration and maintenance of the personal computer network linking all City departments. Troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and City-wide electronic mail systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to City staff; and performs related work as required. An essential element of this classification is the provision of prompt and effective problem-solving and troubleshooting to City employees through a centralized help desk when system failures or dysfunctions occur. The Computer Technician I is a computer-related professional level class responsible for the development, administration, and maintenance of all City departments’ local and wide area computer network systems including security, integrity, and documentation. The Computer Technician I is distinguished from the Computer Technician II in that incumbents in the latter acts as Lead Technicians and perform the more complex customer support activities requiring knowledge of the full range of service request and problem resolution assignments applicable to the City’s information technology infrastructure. A Computer Technician I may be considered for promotion to Computer Technician II at the recommendation of the department head, subject to approval by the City Manager, based on meeting the minimum qualifications for the position and satisfactory work performance that supports promotion.

Requirements

• Possess at least two (2) years of computer systems employment in the following areas: microcomputer hardware and software installation and maintenance; user (Help-desk) support; and large data base file maintenance and user support.
• An Associate’s Degree in Computer Science or a related field from an accredited college or university may be substituted for work experience.
• High School Diploma or Equivalent
• Possession of, or the ability to obtain, a valid class C California driver’s license
• Incumbent must be able to pass a criminal background investigation prior to employment because the position will work on Citywide computer systems which hold confidential information, as well as systems connected to the California Department of Justice.

Responsibilities

• Performs general technical support functions, including physical installation, assembly, configuration and maintenance of the personal computer network linking all City departments.
• Troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and City-wide electronic mail systems.
• Assesses user training needs and trains users in effective use of applications.
• Makes recommendations regarding hardware and software acquisitions.
• Prepares documentation and provides user assistance to City staff.
• Provides prompt and effective problem-solving and troubleshooting to City employees through a centralized help desk when system failures or dysfunctions occur.
• Responsible for the development, administration, and maintenance of all City departments’ local and wide area computer network systems including security, integrity, and documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree