Computer Systems Analyst

Unity Hospice•De Pere, WI

14h•Onsite

About The Position

At Unity, we believe exceptional care starts with exceptional people. As the leader in end-of-life care, Unity is committed to attracting and retaining a diverse workforce of engaged, mission-driven professionals who live our values of Excellence, Collaboration, Integrity, Compassion, and Accountability. We are seeking a Computer Systems Analyst to join our Information Technology team. In this role, you will provide frontline technical support while helping maintain and improve the systems, devices, applications, and infrastructure that keep our organization connected and productive. This position is ideal for someone who enjoys solving problems, supporting end users, and contributing to technology initiatives that make a meaningful impact on employees and the patients and families we serve. Schedule: Monday-Friday 8:00 am - 5:00 pm with every 3rd week on call rotation.

Requirements

Associate degree in Information Technology, Computer Science, Cybersecurity, Networking, or a related field. Bachelor’s degree preferred. An equivalent combination of education, certifications, and relevant experience may be considered.
Minimum three years of progressively responsible experience providing technology hardware, software, endpoint, application, and user support in a professional environment.
Experience providing Tier 1 and Tier 2 support and managing work through an IT service management or ticketing platform.
Experience with Microsoft 365, Microsoft Windows client operating systems, Microsoft Entra ID, Microsoft Intune, mobile device management, and Apple and Android devices.
Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, wireless networks, switches, VPNs, and firewalls.
Foundational understanding of cybersecurity principles, endpoint protection, phishing, vulnerability remediation, secure access, and incident escalation.
Basic knowledge of servers, virtualization, system monitoring, patching, backups, and infrastructure operations.

Nice To Haves

Experience with Epic or another electronic health record system is desirable.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, Azure, ITIL, Cisco, or equivalent credentials are preferred.

Responsibilities

Provide Tier 1 and Tier 2 technical support for hardware, software, mobile devices, Microsoft 365 applications, network connectivity, and clinical and business systems.
Configure, deploy, maintain, and support computers, mobile devices, user accounts, printers, and endpoint management technologies throughout their lifecycle.
Assist with infrastructure, cybersecurity, and compliance initiatives, including access management, patching, vulnerability remediation, security awareness, and protection of sensitive organizational and patient information.
Support Microsoft 365, Microsoft Teams, Epic-related technologies, RingCentral, and other business applications to ensure efficient and reliable operations.
Create and maintain technical documentation, knowledge base resources, and employee training materials while promoting technology adoption and best practices.
Analyze support trends, identify opportunities for process improvement and automation, and contribute to service excellence through effective IT service management practices.
Collaborate with employees, leaders, vendors, and IT team members on technology projects, system upgrades, implementations, and ongoing operational support, including occasional after-hours support as needed.