Computer System Analyst/Engineer

Southern Company • Birmingham, AL

8h • Onsite

About The Position

This position supports operating issues affecting the reliable operation of the bulk electric system through Southern Company Services Transmission’s Energy Management Systems (EMS). The role implements, executes, and improves operational processes to ensure availability of EMS SCADA systems supported by the EMS department and used by transmission control centers at Southern Company operating companies, the power coordination center, and their back-office personnel.

The successful candidate provides 24x7 operational support for EMS/SCADA systems (OSI Monarch) and other tools that support customer operations. The work focuses on data configuration for ICCP and RTUs, databases, displays, and related SCADA applications built and maintained by the EMS department or supplied by vendors. Additional work may involve supporting systems such as HiTOPS, GitHub, RPM/Yum, SCCM, Zenoss, ArcSight, and Remedy.

The position requires willingness to be on call as needed 24x7, adhere to stringent federal and corporate requirements for work practices and EMS system and information security, and travel 10%–15% of the time for Southern Company functions and system maintenance. Relocation assistance is available. The role requires obtaining Critical Infrastructure Protection (CIP) and Insider Threat Program (ITP) security clearance as required.

Requirements

• Proficiency using Windows desktops, including basic administration and Microsoft Office.
• Proficiency in Windows server administration and/or Unix/Linux (RHEL) administration.
• Understanding of computer hardware, including physical and virtual servers, desktop maintenance, network and security concepts, and application support.
• Basic computer scripting and/or programming skills.
• Excellent communication and organizational skills.
• Ability to obtain CIP and ITP security clearance as required.
• Degree in Computer Science, Computer or Electrical Engineering, or equivalent field experience.
• General understanding of computer system infrastructure, operations, and security.
• Customer-focused attitude and willingness and ability to learn about the Transmission core business and its needs.
• Analytical, problem-solving, and troubleshooting skills.
• Ability to manage multiple tasks with competing priorities and delegate as appropriate.
• Ability to build consensus and buy-in among people with different views and agendas.
• Ability to understand complex EMS operational issues, risk factors, and business drivers.
• Strong interpersonal skills; self-starter, decision-maker, flexible, self-directed, and team-oriented.
• Ability to build and maintain relationships within a team, with customer organizations, and with multiple vendors.
• Willingness to be on call as needed 24x7.
• Willingness to follow stringent federal and corporate requirements for work practices and EMS system and information security.
• Willingness to travel 10%–15% of the time.
• Physical requirements include driving automobiles, hearing, keyboarding, seeing, and talking.

Nice To Haves

• Familiarity with PowerShell, Python, or SSH.
• Experience supporting and troubleshooting SCADA systems in an enterprise setting.
• Knowledge of electric utility transmission operations.

Responsibilities

• Provide operational support for issues affecting the reliable operation of the bulk electric system and EMS SCADA systems.
• Implement, execute, and improve operational processes to ensure EMS system availability.
• Provide 24x7 operational support for EMS/SCADA systems (OSI Monarch) and related operational tools.
• Configure ICCP and RTU data, databases, displays, and related SCADA applications.
• Support systems and tools including HiTOPS, GitHub, RPM/Yum, SCCM, Zenoss, ArcSight, and Remedy as needed.
• Work with other teams and vendor support groups to administer systems, coordinate releases, and support deployed solutions.
• Travel 10%–15% of the time to attend company functions and maintain systems.
• Adhere to federal and corporate requirements regarding work practices and the security of EMS systems and information.

Benefits

• Competitive base salary.
• Annual incentive awards for eligible employees.
• Health, welfare, and retirement benefits supporting physical, financial, and emotional/social well-being.
• Potential eligibility for additional compensation through an incentive program.
• Relocation assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level