Temporary Computer Support Technician

George Fox University•Newberg, OR

7d•Onsite

About The Position

George Fox University's Institutional Technology (IT) Department is seeking an energetic, service-minded individual to fill the role of Temporary Computer Support Technician. This position provides hands-on technical support, hardware deployment, and software troubleshooting for faculty, staff, and students across campus. In addition to traditional hardware and software support, this role assists end-users with modern digital productivity tools-including enterprise AI assistants (e.g., Gemini)-and basic troubleshooting for AI-enhanced software and hardware.

Requirements

Demonstrated proficiency with Windows, macOS and iOS hardware, and software systems.
The ability to extend strong customer service to a broad range of constituents.
Demonstrated experience with modern deployment and configuration tools for doing large-scale machine deployments.
A basic practical understanding of generative AI technologies and enterprise productivity tools (e.g., Copilot, Gemini, ChatGPT).
An awareness of basic AI security, data privacy standards, and responsible AI usage policies within a school or enterprise environment.
A familiarity with application and desktop virtualization.
Demonstrated experience working with and configuring networks, servers and printers.
Manual dexterity needed to handle very small parts and tools.
A strong attention to detail along with the ability to develop and adhere to standardized processes.
The ability to communicate effectively in English, both orally and in writing.
Legal authorization to work in the United States.
This position does not offer visa sponsorship; therefore, only applicants who do not require sponsorship for employment visas, now or at any point in the future, should apply.
A commitment to the University's Theology of Racial and Ethnic Diversity.
A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith.
A personal commitment to Jesus Christ and express their Christian testimony in a church.
In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.

Responsibilities

Configuring, deploying, taking inventory, and managing Windows and macOS desktop and laptop devices, including modern AI PC hardware standards (NPUs, elevated memory/GPU specs).
Diagnosing, troubleshooting, and repairing hardware, software, network connectivity, and peripheral issues on macOS, Windows, and iOS devices.
Providing Tier 1 support and guidance for standard campus AI tools (e.g., Gemini, browser-based generative AI tools), helping users troubleshoot access, account permissions, and basic integration issues.
Delivering courteous support via phone, walk-in Service Desk requests, and electronic ticketing software.
Installing and updating specialized software packages, browser plugins, and AI tool extensions on staff workstations, classroom computers, and student lab environments.
Maintaining accurate hardware/software inventory records and documenting user solutions in the knowledge base.
Communicating courteously and working collaboratively, reflecting Christian values and supporting the university's diverse academic community.
Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service.
By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role.
Demonstrated experience working cross-culturally with respect, appreciation and humility.
Other duties as assigned.