Computer Support Technician

University of Arkansas•Little Rock, AR

3d•Onsite

About The Position

The Computer Support Technician reports directly to the CBHHS IT Director and is primarily responsible for assisting with the setup of laptops, desktops, and other technologies, including configurations, repairs, deployments, software updates, patch management, and preventive maintenance. They provide direct support to faculty, staff, and students both virtually and in person, and report on statuses, successes, problems, and outages in a professional and timely manner. This position is governed by state and federal laws, and agency/institution policy.

Requirements

Associate's degree, bachelor's degree, or completion of at least 48 college credit hours in a related field (e.g., Information Technology, Computer Science, or Engineering), or an equivalent combination of relevant education and professional experience in a technology-related field
Demonstrated familiarity with desktop support, troubleshooting, and customer service
Demonstrated technical competency
Strong technical documentation skills
Ability to apply proven analytical and problem-solving abilities
Ability to climb, kneel, crouch, crawl, and lift up to 50 pounds
Commitment and ability to work effectively with diverse populations in a collegial environment
Commitment to excellent customer service
Good written, oral, and interpersonal communication skills with the ability to present ideas in user-friendly language
Ability to work independently and in groups
Keen attention to detail
On-call availability
Strong troubleshooting skills
Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or currently in progress)
Exposure to system imaging, hardware maintenance, and accessibility tools
Experience training or mentoring peers in the use of technology
Hands-on experience in technical support, IT helpdesk, or a similar technology-related role

Responsibilities

Report directly to the CBHHS IT Director to ensure quality learning environments are maintained and updated
Assist with the setup of laptops, desktops, and other technologies, including configurations; repairs, deployments, software updates, patch management, and preventive maintenance
Maintain an inventory of all active and M&R'd technology
Provide direct support to faculty, staff, and students both virtually and in person
Report on statuses, successes, problems, and outages in a professional and timely manner
Address and complete all assigned service tickets in a timely manner
Perform other duties as assigned