Computer Support Technician - Ctr for Public Television and Radio - 529124

The University of Alabama • Tuscaloosa, AL

1d • Onsite

About The Position

The Computer Support Technician assists the Digital Media Center’s Network Engineer with end user/workstation hardware, software, cabling, inventories/surpluses/assets, and work orders. This role involves triaging and repairing all IT hardware, software, and network related problems, or seeking assistance when needed. The technician will also assist with work order tickets for end users, ensure all computer cabling is neat throughout the facility, and keep all end user workstation software up to date. Responsibilities include maintaining assets within the department's KACE and JIRA management systems, installing new software, hardware, and cabling, rebuilding workstations, moving computers, and erasing hard drives. The technician will also assist with general cleaning and organizing, and provide additional support to the Network Engineer on an as needed basis, such as with system backups and imaging.

Requirements

• Current undergraduate student at The University of Alabama
• Ability to interact and communicate in a professional manner with UA staff, faculty, alumni, and students
• Ability to work independently and handle confidential information
• Ability to complete assigned work in a timely manner
• Ability to bend, pull, crawl, climb ladders and lift up to 50 lbs
• Working knowledge of Windows, MAC OS, MS Office, Adobe Premiere and Audition
• Strong customer service skills
• Strong communication skills
• Proficient with basic office equipment, personal computers, and standard application software

Nice To Haves

• Audio/video knowledge
• Ability to support video/audio editing machinery
• Networking and troubleshooting skills

Responsibilities

• Assist the Digital Media Center’s Network Engineer with end user/workstation hardware, software, cabling, inventories/surpluses/assets, and work orders
• Triage and repair all IT hardware, software, and network related problems or ask for assistance in doing so
• Assist with work order tickets for end users
• Keep all computer cabling neat throughout the entire facility
• Keep all end user workstation software up to date
• Maintain all assets within the department KACE and JIRA management systems
• Install new software, hardware, and cabling
• Rebuild workstations
• Move computers
• Erase hard drives
• Assist with general cleaning and organizing
• Assist the Network Engineer with additional tasks on an as needed basis (ex. system backups and imaging)

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed