Computer Support Technician (CST)

G6 Cyber Solutions • San Antonio, TX

3h • Onsite

About The Position

G6 Cyber Solutions (G6CS) delivers innovative technology solutions to enhance national security and support critical military operations, developing and maintaining cutting-edge systems for the warfighter. G6CS is seeking a motivated and mission-oriented Computer Support Technician (CST) to support Air Force operations at JBSA Lackland. This role involves providing Tier 1 and Tier 2 IT support, system administration, and network maintenance across classified (SIPRNet/JWICS) and unclassified (NIPRNet) environments. The CST will be crucial in imaging and deploying systems, troubleshooting end-user issues, and coordinating with base communications and intelligence organizations to ensure mission readiness. This opportunity is for individuals who thrive in a dynamic, secure environment focused on customer support and system reliability, contributing to mission-critical operations.

Requirements

• Must hold active TS w/ SCI eligibility
• Must be a U.S. Citizen
• 2+ years of experience providing IT support in a professional environment.
• Experience providing Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices.
• Experience troubleshooting hardware, software, and network connectivity issues.
• Experience working in Department of War (DoW) environments, including NIPRNet and SIPRNet.
• Experience imaging, configuring, and deploying end-user systems using approved baselines.
• Experience using Remedy or a comparable IT service management/ticketing system.
• Working knowledge of the Defense Property Accountability System (DPAS) and Automated Data Processing Equipment (ADPE) accountability procedures.
• Familiarity with maintaining cybersecurity compliance and system integrity in a classified environment.
• DoW 8570 IAT Level II (e.g., Security+ CE, CCNA-Security, or equivalent)
• High School diploma or equivalent

Nice To Haves

• Experience supporting JWICS environments and coordinating with Air Force Special Compartmented Information (AFSCI) organizations.
• Experience supporting VoIP, VTC, audiovisual, and telecom systems.
• Experience supporting LAN/WAN infrastructure in DoW-compliant environments.
• Experience producing system documentation, incident reports, and compliance reporting.
• Familiarity with DoW cybersecurity policies, STIGs, and secure access control practices.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support for hardware, software, and network issues across NIPRNet, SIPRNet, and JWICS environments.
• Track, manage, and resolve service requests using Remedy or similar ticketing systems in accordance with established priorities and service level agreements.
• Image, configure, and deploy desktops, laptops, and peripherals using approved baselines, and install/maintain operating systems and applications.
• Maintain LAN/WAN connectivity and support VoIP, VTC, and audiovisual systems to ensure reliable communications.
• Ensure compliance with DoW cybersecurity policies, maintain data integrity, and enforce secure access controls.
• Maintain accurate logs, system configuration documentation, incident records, and monthly performance and compliance reports.
• Support equipment accountability through DPAS and ADPE processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees