Computer Support Specialist
About The Position
Full-time Computer Support Specialist needed to assist the Information Technology department in providing technical support for faculty, staff and students for efficient and productive use of technology (computers, networking, distance education, multi-media) for classroom instruction, office automation, and research; to maintain records as required; and to maintain and troubleshoot computer systems, networks and peripherals to ensure maximum utilization. Salary information: The expected salary for this position is $15 an hour. Eligibility to work in the U.S. is required at the time of hire. No pre-employment sponsorship is authorized for this position
Requirements
- High School Diploma or GED.
- Two years of related experience in IT.
- Knowledge of word processing and spreadsheet applications.
- Knowledge of advanced IT, intermediate troubleshooting, client relations, formulating and contributing ideas, and knowledge of the Information Technology Interface Library (ITIL).
- Ability to multitask and work cooperatively with others
- Strong communication skills, both verbal and written.
- Ability to maintain confidentiality.
- Ability to work beyond normal office hours, including weekends.
- Eligibility to work in the U.S. is required at the time of hire.
- No pre-employment sponsorship is authorized for this position
Nice To Haves
- 2-4 years technical hands-on experience with Windows based environments, Mac OS environments, networking, or audio/visual equipment.
- Experience with wireless devices such as smartphones, tablets, notebooks, and iPads.
- Experience with workstations, printers, and peripherals maintenance experience.
Responsibilities
- Assists technical staff with consultative services and support using desktop software applications.
- Assists technical staff in researching problems.
- Troubleshoots a variety of computing and connectivity issues.
- Provides support.
- Assist staff in evaluating issues and problems.
- Provides established guidance, recommendations, and solutions in the use or selection of a variety of hardware and software products.
- Assist staff with demonstrations of software applications.
- May provide training on the use of widely used applications and various specialized software applications.
- Assists in developing documentation for internal use.
- Assists users with new technology deployments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
