Computer Support Specialist

Brandt Consolidated, Inc.•Springfield, IL

6d•Onsite

About The Position

Summary/Objective The Computer Support Specialist will provide technical support and assistance to employees and retail locations regarding hardware and software issues within BRANDT. He or she will possess expertise in computer and technology needs. This position will require the ability to work on computer and portable devices and handle all technical requests. The Computer Support Specialist will report to the Information Technology Director and work closely with the managers of assigned BRANDT locations. Essential Functions Identify, diagnose, and resolve technical issues through our Helpdesk portal. Provide efficient problem resolution remotely or onsite at remote locations. Install, update, maintain, troubleshoot, and support our networks, IT hardware, software, and services. Accurately document daily tasks. Provide exceptional customer service through communication, documentation, and building relationships. Must be able to communicate effectively and professionally both written and orally in a business environment, including describing technical solutions in a user-friendly manner. Commitment to always providing exceptional customer service.

Requirements

Teamwork/Collaboration Skills
Leadership
Customer Focus
Independent Self-Starter
Ability to multitask
Proficiency in Excel and Word
Bachelors or Associates degree in Computer Information Systems.
Experience with Cell Phone, Tablet, Wi-Fi, VOIP, and A/V systems.
Familiarity with Dell enterprise hardware lines.
Previous experience with multi-location WAN/LAN topography.
At least one year of Computer Support experience and/or have certifications
A+, Network+, MCP certification or equivalent experience.
In-depth knowledge of Microsoft software and technologies, such as: desktop & server OS, Office
Strong interpersonal skills required to effectively communicate with users and vendors.
Must be well spoken, outgoing, organized, detail orientated, dependable and flexible.
Possess a love for problem solving and troubleshooting issues.
Must be able to sit for prolonged periods of time in front of a computer.
Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing, or walking.

Responsibilities

Identify, diagnose, and resolve technical issues through our Helpdesk portal.
Provide efficient problem resolution remotely or onsite at remote locations.
Install, update, maintain, troubleshoot, and support our networks, IT hardware, software, and services.
Accurately document daily tasks.
Provide exceptional customer service through communication, documentation, and building relationships.
Communicate effectively and professionally both written and orally in a business environment, including describing technical solutions in a user-friendly manner.
Commitment to always providing exceptional customer service.