COMPUTER SUPPORT TECH I - 73000084

State of Florida•Tallahassee, FL

13d•Onsite

About The Position

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program's, Business Technology Office, Solutions Support Unit. The incumbent provides user support for the Audit and Collection units, administers the Department's Local Area Network (LAN), and coordinates with the Information Services Program (ISP) to resolve technical issues related to hardware, software, communication components, and system security requirements. The incumbent also performs ongoing networking audits to ensure security compliance and system integrity.

Requirements

One year of experience providing technical support.
Experience researching system issues and implementing system resolution.
Professional experience supporting users in Microsoft Office Suite.
Professional experience performed in a technical support environment that required customer support and user interaction.

Responsibilities

Provides user support for the Audit and Collection units.
Administers the Department's Local Area Network (LAN).
Coordinates with the Information Services Program (ISP) to resolve technical issues related to hardware, software, communication components, and system security requirements.
Performs ongoing networking audits to ensure security compliance and system integrity.