Computer Support Specialist

Sizemore, Inc.•Wrens, GA

1d•$27•Onsite

About The Position

Are you looking to join a dynamic team that values hard work, dedication, and a positive attitude? If so, we have the perfect opportunity for you! We are currently seeking talented individuals to join our team in a variety of positions including manufacturing, janitorial, security, and fulfillment centers. With competitive salaries, comprehensive benefits packages, and opportunities for growth and advancement, this is the perfect chance to take your career to the next level. Don't wait - apply today! Computer Support Specialist needed in Wrens/Thomson, Ga! The Computer Support Specialist will serve the members and support the goals of the client by providing technical assistance and support to employees with computer systems, hardware, or software issues. The Computer Support Clerk will also respond to requests, run diagnostic programs, isolate problems, and determine and implement solutions within the company.

Requirements

All applicants must have a High School Diploma or equivalent
CompTIA A+ certification or related technical certification
Obtain SANS SEC301: Introduction to Cyber Security with GIAC Information Security Fundamentals (GISF) certification within 6 months of hire
Experience may be considered in lieu of educational requirements.
Valid Driver’s License
Must have computer operation and troubleshooting skills on the current versions of Microsoft Windows operating systems and all related software programs. This includes a good working knowledge on how to operate and troubleshoot all Microsoft Office applications including, but not limited to, Word, Excel, Outlook, PowerPoint, Access, etc.
Must have good oral and written communication skills.
Must have the ability to work under pressure while maintaining positive demeanor and pleasant manner.
Must be patient and friendly.
Must produce accurate work and be detail oriented.
Must be able to maintain confidential information.
Must be able to communicate and interact with all personnel at all levels of the organization.
May be required to push and pull a minimum of 100 pounds
The ability to lift a minimum of 75 pounds.
Frequently stands, walks, stoops, bends, and climbs.
Excellent hand-eye coordination required.
Due to equipment (ladders) weight limits, the technician must weigh 315 lbs. or less.

Nice To Haves

Experience as a Computer Support Specialist or related field
previous experience at another cooperative.

Responsibilities

Monitors and responds quickly and effectively to Help Desk requests.
Responds to employees’ requests by phone, email, and in-person.
Creates step-by-step training material with screenshots.
Assists in developing documentation, forms, records and reports for system maintenance and improvement concerning computer/network equipment.
Cleans and maintains daily performance of computer systems.
Asks educated questions and listens to employees to determine root cause of issues.
Works through the problem-solving processes with employees, empowering them to do the same in the future.
Runs diagnostic programs to resolve problems.
Suggests training and assists with training employees.
Reports and escalates significant and recurring issues to Cyber Services.
Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems with assistance of Cyber Services when needed.
Collects feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to employees to ease in troubleshooting.
Works cooperatively with employees to promote the "team" concept at all times.
Stays up to date on technological changes related to computer systems and software by attending training courses.
Assists in implementing and maintaining Technology Plan.
Maintains assigned tools and equipment; advises Cyber Services Supervisor of need for repairs or new equipment.
Must be available for any work that may be required outside normal working hours.
Assists in managing and administration of the Information Security Program and related duties.
Assists in reviewing and revising the Information Security Program periodically.
Reports suspected failures to follow the Information Security Program policies and standards to the Cyber Services Supervisor.
Assists in management and administration of the Cyber Awareness Program.
Assists in managing and monitoring system patching to ensure systems are kept up to date for security purposes in accordance with the Information Security Program.