Computer User Support Specialist

Strategic Operational Solutions • Arlington, VA

1d • Onsite

About The Position

Strategic Operational Solutions, Inc. (STOPSO) is recruiting for Computer User Support Specialists to deliver 24x7x365 Tier I/II Service Desk and onsite end-user support for a Military Customer. This role is responsible for ticket management, incident resolution, troubleshooting, user assistance, and escalation in accordance with service desk Standard Operating Procedures (SOPs) and established Service Level Agreements (SLAs). The specialist will help provide seamless Information Technology (IT) Operations and Maintenance (O&M) assistance, maintain records, analyze incident trends, and support remote and alternate site operations as well as training initiatives.

Requirements

• Minimum of 2 years of experience in IT service desk or end-user support
• Experience with ticket management, troubleshooting, and customer communications
• Active Secret clearance or higher

Nice To Haves

• Security+CE required; ITIL 3 or 4 Foundation preferred
• Experience supporting DoW or military IT service environments
• IT training support or delivery experience
• Familiarity with Army/DoW ticketing systems and enterprise applications
• Associate's or Bachelor's degree in IT or related field preferred
• Strong interpersonal, written, and verbal communication skills

Responsibilities

• ticket management
• incident resolution
• troubleshooting
• user assistance
• escalation
• maintain records
• analyze incident trends
• support remote and alternate site operations
• support training initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree