Computer User Support SME

Strategic Operational Solutions • Arlington, VA

23h

About The Position

Strategic Operational Solutions, Inc. (STOPSO) seeks a Subject Matter Expert (SME) Computer User Support Specialist to establish IT support standards and provides subject matter leadership for complex help desk and end-user problems, process design, and best practices in a 24x7 mission support environment for a Military Customer.

Requirements

• 8+ years' direct user support/service desk experience
• Active Secret clearance or higher

Nice To Haves

• Security+CE, A+, ITIL 3 Foundation certification(s) preferred
• Federal or Army service desk process ownership/leadership
• Bachelor's or equivalent experience
• Experience documenting and improving help desk SLAs and performance metrics

What This Job Offers

• Job Type: Full-time