Computer Network Support Specialist

Scientific Research Corporation • North Charleston, SC

3d

About The Position

Installing, configuring, and maintaining network systems and components to ensure uninterrupted operations within a DoD environment Performing routine network diagnostics and troubleshooting to promptly resolve connectivity issues and minimize downtime Monitoring network performance metrics, ensuring compliance with operational standards and identifying opportunities for process improvements Providing technical support and guidance to internal teams, ensuring adherence to security protocols and system configurations Maintaining detailed documentation of network infrastructure, including system configurations, maintenance logs, and troubleshooting procedures FILLING THIS POSITION IS CONTINGENT UPON FUNDING #LI-TF1

Requirements

• Six plus years experience in a computer network support specialist role
• One plus years experience must be with communication systems, networks, or technologies
• Associate's Degree in a related field
• Demonstrated ability to install, configure, and maintain network hardware and software in accordance with prescribed DoD operational requirements
• Proficient in performing routine diagnostics, troubleshooting network anomalies, and restoring service levels expeditiously
• Adept at monitoring network performance and employing corrective measures to ensure consistent and secure communications
• Possess an Active DoD Secret Security Clearance

Nice To Haves

• Familiarity with advanced network troubleshooting and diagnostic tools (e.g., Wireshark, SolarWinds) to support proactive system management
• Proven experience with network infrastructure projects involving vendor equipment from leading manufacturers (e.g., Cisco, Juniper)
• Demonstrated customer service orientation with strong communication skills to facilitate effective end-user support and cross-functional collaboration
• Exposure to ITIL framework and change management processes, enhancing overall service delivery and operational efficiency

Responsibilities

• Installing, configuring, and maintaining network systems and components
• Performing routine network diagnostics and troubleshooting
• Monitoring network performance metrics
• Providing technical support and guidance to internal teams
• Maintaining detailed documentation of network infrastructure

Benefits

• SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees