Computer Support Specialist
About The Position
Maxus Properties is seeking to hire a Computer Support Specialist. Reporting to the IT Manager/Director of Operations home office in Kansas City, this position is full-time, Monday through Friday. Some travel to properties is required for on-site support, installations, and troubleshooting. The Computer Support Specialist is responsible for providing technical assistance and support to employees across Maxus Properties’ portfolio. This role ensures smooth day-to-day operation of computer systems, property management software, and network infrastructure to support leasing, accounting, maintenance, and corporate teams.
Requirements
- 2+ years of IT support or help desk experience
- Proficiency with Windows OS, Microsoft 365, and common business applications
- Familiarity with networking concepts (TCP/IP, routers, firewalls, Wi-Fi)
- Strong problem-solving and troubleshooting abilities
- Excellent communication and customer service skills
- Ability to manage multiple requests and prioritize effectively
- Self-motivated with the ability to work independently and on-site when needed
- Ability to travel between properties as needed
- Occasional after-hours or on-call support may be required
- Ability to lift and install equipment (up to 40 lbs)
- All qualified candidates will be subject to drug testing and a criminal background check.
Nice To Haves
- Associate’s or Bachelor’s degree in Information Technology or related field
- Experience supporting multi-site or property management environments is a plus
- Experience with property management software (Yardi, AppFolio, etc.) preferred
- Basic knowledge of cybersecurity best practices
Responsibilities
- Provide help desk support for on-site and remote employees across multiple properties
- Troubleshoot hardware, software, and network issues in a timely manner
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Support property management systems (e.g., Yardi, AppFolio, RealPage, or similar)
- Maintain and monitor network systems, Wi-Fi connectivity, and VPN access
- Perform routine system updates, patches, and backups
- Assist in managing user accounts, permissions, and security settings
- Ensure data security and compliance with company policies
- Travel to properties as needed to resolve on-site technical issues
- Support leasing offices with software, POS systems, and communication tools
- Assist with setup of new properties, offices, or workstations
- Document technical issues, resolutions, and system configurations
- Create user guides and provide basic training to staff on systems and tools
- Maintain inventory of IT equipment and licenses
- Work with third-party vendors for hardware, software, and telecom services
- Assist in evaluating and recommending technology solutions
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match (if applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees
