Computer Support Specialist II

Kiakahi•Austin, TX

9d•Onsite

About The Position

Kiakahi, LLC is seeking a highly motivated Computer Operator Support Specialist to join our growing team. The Computer Support Specialist works within a cohesive team environment and supports a large government client with multiple locations. It is responsible for maintaining industry and government IT compliance standards via scheduled deployments, patching management and maintaining, configuring, diagnose, reload, utilize troubleshoot and repair MS Windows based laptop and desktop loaded with Windows 10 OS and higher along with all associated peripheral devices. The Computer Support Specialist will interface with other stakeholders, generate reports and provide recommendations for enhancements and improvements.

Requirements

High School/GED
3-5 years of experience in desktop administration preferred
Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M
A valid driver’s license with a clean driving record
Occasional use of a company vehicle while on work site
In-depth knowledge of the most recent version of MS OS, MS Office applications (e.g., Win10, MS Office Suite 2013), and other common desktop applications such as Adobe Acrobat, Tumbleweed, etc. and ability to quickly learn unique GOTS applications.
Excellent customer service skills; project a positive image and professional manner always; ability to work within the confines of a set time schedule.
Familiarity with backup and recovery software and methodologies
Strong technical aptitude and ability to research & solve complex issues independently.
Willingness and ability to learn new skills and apply them as needed.
Ability to effectively communicate issues and resolutions to all levels of the organization.
Ability to maintain confidentiality with sensitive customer and internal information.
Position requires a DoD Secret security clearance.
Must be a US citizen.

Responsibilities

Configure, diagnose, reimage, reload, utilize, troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows vista and Windows 10 OS and all associated peripheral devices.
Configure, diagnose, reload, utilize troubleshoot and repair all MS Windows Office 2013 applications with a good understanding of Outlook and related components.
Configure, diagnose, reload, utilize troubleshoot and repair all NCES products.
Configure, diagnose, reload, utilize troubleshoot and repair all Jabber Instant Messaging (IM) applications.
Configure, diagnose, reload, utilize troubleshoot and repair all WiFi and AirCard applications and wireless services.
Configure, diagnose, reload, utilize troubleshoot and repair all handheld devices and hand held device Common Access Card (CAC) Smart Card readers.
Utilize Active Directory tools to manage and create objects in MS Server.
Utilize remote tools to connect to remote desktops. Applications include SCCM.
Assist users during briefings and events with all collaborative tools such as Google Earth, Defense Cyber Operations (DCO) Connect Online, Jabber, Portals, and alert systems.