Computer Specialist

Cherokee Federal•Guam, GU

About The Position

This position requires an ability to obtain a Public Trust clearance to be considered. As required by our governmental client, this position requires being a US Citizen. The employee provides IT customer support, including installation, configuration, troubleshooting, and training. They analyze and resolve IM/IT issues, offer recommendations, and conduct training. Working under higher-level IT specialists, they receive direction and feedback, gaining expertise through hands-on experience. Work is reviewed for progress, completeness, and adherence to procedures, especially for new or complex tasks.

Requirements

Strong troubleshooting and problem-solving skills for IM/IT issues.
Knowledge of IT customer support processes, including installation, configuration, and user training.
Ability to analyze and recommend solutions to IT problems.
Effective communication and customer service skills.
Ability to follow instructions and work collaboratively with senior IT specialists.
Willingness to learn and adapt through on-the-job training and experience.
Must pass pre-employment qualifications of Cherokee Federal.
Must be a US Citizen.
Ability to obtain a Public Trust clearance.

Nice To Haves

Associate or bachelor’s degree in information technology, Computer Science, or a related field.

Responsibilities

Performing routine and recurring assignments in the specialty area
Identifying and resolving basic issues and problems
Drafting or updating manuals, documentation, instructions, and operating procedures using guidance provided
Providing information and assistance to customers
Completing portions of a larger project or program
Researching, gathering, drafting and presenting data or other information
Diagnosing and resolving problems in response to customer reported incidents
Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.
Developing and maintaining problem tracking and resolution databases
Installing, configuring, troubleshooting, and maintaining customer hardware and software.
Executing and managing customer service performance requirements
Executing customer support policies, procedures, and standards
Providing customer training
Providing advice and assistance to customers
Familiar with Microsoft Windows 11 operating system and Microsoft Office Suite of software products.
Qualified to operate in a secure network.
Able to train users on generic operation of PCs and Microsoft Office Suite.
Organizing vendor demonstration sessions for other specialists
Ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
Performs other job-related duties as assigned.